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Maintenance Commands and Trouble-Clearing Aids
555-233-123 8-222 Issue 4 May 2002
Qualifier Description
Output
The following examples shows the output from monitor bcms system.
split Specifies that the command display status information for a
specified split number (an ACD hunt group).
split number The split’s identity to the switch and BCMS; an ACD hunt group
number (split number). This parameter is entered only when the
“split” parameter is entered.
system This specifies that the command display split queue status as well
as cumulative split information for all the BCMS measured splits.
system
number ACD hunt group numbers (split numbers) separated by spaces
and/or split number ranges separated by a hyphen (“-”).
skill This specifies that the command display status information for a
specified skill number.
skill number The skill’s identity to the switch and BCMS; an ACD hunt group
number (skill number). This parameter is entered only when the
“skill” parameter is entered.
monitor bcms system Page 1 of 1
BCMS SYSTEM STATUS
Date: 14:02 THU OCT 17 1991
AVG AVG AVG
CALLS OLDEST ANSW AVAIL # ABAND # AVG AFTER
SPLIT WAIT CALL SPEED AGENT ABAND TIME ACD TALK CALL
Service 3 1:03 :45 0 3 :30 20 2:30 1:25
Sales 5 :33 :15 0 11 :45 36 1:32 :35