Maintenance Commands and Trouble-Clearing Aids
555-233-123
8-224
Issue 4 May 2002
Field descriptions
Split
The number of the split requested. This field is translation data.
Split Name
The name of the split requested. If no name exists the split extension
is displayed in the form “EXT xxxxx”. This field is translation data.
Date
The current date and time which is updated every 30 seconds or when
the UPDATE key is pressed.
Calls
Waiting
The number of calls currently waiting in this split’s queue. If any of
these calls are Direct Agent Calls, the field is be preceded by an
asterisk. This field is real-time status data.
Oldest
Call
The time in minutes:seconds that the current oldest call has waited in
this split’s queue. This field is real-time status data.
Staffed
The number of agents currently logged into this split. This field is
real-time status data.
Avail
The number of agents currently available to receive an Automatic Call
Distribution (ACD) call in this split. Agents are in either the Auto-in or
Manual-in work modes and are not currently on a call. If the agent is
on another split’s call or in After Call Work (ACW) for another split, this
agent is not considered available and is not recorded here. This field is
real-time status data.
ACD
The number of agents in this split currently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that are
being handled by this split that arrive as coverage from another split.
This field also includes outbound calls (Outgoing Call Manager) that
are distributed through the ACD. Note that if an agent puts an ACD
call on hold, but does not enter another state (for example, the agent
does not enter the AVAIL state), the agent is still seen as in the ACD
state. This field is real-time status data.
ACW
The number of agents in this split currently in After Call Work (ACW)
for this split. This field is real-time status data.
monitor bcms split 1 Page 1 of 1 SPE A
BCMS SPLIT (AGENT) STATUS
Split: 1
Split Name: hunt group 1 Date: 9:02 TUE OCT 22 1991
Calls Waiting: 0
Oldest Call: 0:00
0=Staffed 0=Avail 0=ACD 0=ACW 0=AUX 0=Extn 0=OtherSplit
AGENT EXT STATE TIME ACD EXTN IN EXTN OUT
CALLS CALLS CALLS
Summary of Contents for Definity SI
Page 1: ...0DLQWHQDQFH IRU YD D 1 7 6HUYHU 6 Volumes 1 2 and 3 555 233 123 Issue 4 May 2002...
Page 62: ...Maintenance Architecture 555 233 123 1 26 Issue 4 May 2002...
Page 92: ...Management Terminals 555 233 123 3 26 Issue 4 May 2002...
Page 204: ...Routine Maintenance Procedures 555 233 123 5 100 Issue 4 May 2002...
Page 250: ...LED Interpretation 555 233 123 7 10 Issue 4 May 2002...
Page 2804: ...Maintenance Object Repair Procedures 555 233 123 10 2018 Issue 4 May 2002...