Avaya Definity SI, Maintenance Manual, Page: 1998 / 2968

Maintenance Object Repair Procedures
555-233-123 10-1212 Issue 4 May 2002
l. This error type appears when the switch receives an ISDN RESTART
message for an ISDN port that is not idle. Usually, calls are not cleared via
the RESTART message. Therefore, this error type may be associated with
a dropped call report from a user.
The following Aux Data values for Error Type 3585 represent the port’s
ISDN call state at the time that the unexpected request to restart the
channel is received from the remote terminal adapter. This information can
be useful if dropped calls (cutoffs) are being reported by users of the PRI
Endpoint.
The following list contains important Aux values. Any other such values can
be ignored.
10 A call in a stable, talking state was cleared unexpectedly by the
far-end terminal adapter with an ISDN RESTART message. This
state is called the “active” state.
4,
7,
8,
260,
263 A call that did not reach the active state but at least reached a
ringing state was cleared unexpectedly by the far-end terminal
adapter with an ISDN RESTART message.
1,
3,
6,
9,
265 A call that has not yet reached a ringing state was cleared
unexpectedly by the far-end terminal adapter with an ISDN
RESTART message.
11,
12,
19,
531,
267,2
68 A call that was in the process of clearing has been nonetheless
cleared by the far-end terminal adapter with an ISDN RESTART
message. If this condition occurs frequently, it may mean that the
far-end terminal adapter is attempting to clear ports that it thinks
are in a “hung” state. The RESTART message brings the port to
an idle condition.