Avaya Definity SI, Maintenance Manual, Page: 131 / 2968

System Features
Issue 4 May 2002 5-27 555-233-123
Busy Verification of Terminals and Trunks
Requires the use of a multi-appearance voice terminal or attendant console
equipped with a "verify" button.
Busy Verification of Terminals and Trunks allows a user at a voice terminal or
attendant console to make test calls to trunks, voice terminals, and hunt groups
(DDC/UCD). These test calls check the status of an apparently busy resource.
This provides an easy method to distinguish between a voice terminal or resource
that is truly busy and one that only appears busy because of a trouble condition.
Trunk Group Busy/Warning Indicators to
Attendant
Requires an attendant console.
Trunk Group Busy/Warning Indicators to Attendant provides the console user with
a visual indication of the trunk group status for each trunk group associated with
the 12 Trunk Group Select buttons located on the console. Trunk groups with
busy indications during nonbusy periods should be checked to ensure that the
trunks are busy and not out-of-service. Use the Busy Verification of Terminals and
Trunks feature to test the suspected faulty trunks.
Trunk Identification by Attendant
Requires a display-equipped voice terminal or an attendant console equipped with
a "trunk id" button.
Trunk Identification by Attendant allows a voice terminal or attendant console user
to identify a specific trunk being used on a call. This is useful when a user
experiences noise or poor transmission on a trunk call. The trunk identification
(access code and group number) is displayed when the "trunk id" button is
pressed while on a trunk call. Use of this feature is denied if there are more than
two trunks on a call. If the call is trunk-to-trunk, the identification displayed is of the
last trunk added to the call.