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list skill-status
Issue 5 October 2002
337
555-233-119
The Table 20 displays data for each skilled hunt group.
Output
The following example shows the output of list skill-status for three PAD skills
with the Dynamic Percentage Adjustment enhancement enabled.
The following shows the output of list skill-status for six skills administered with a
mixture of CentreVu Advocate and CentreVu Advocate Advisor features, using
start and count command line options.
In our example:
■
Skills 11 and 12 use
UCD
-
LOA
and the Service Level Supervisor feature with
the Activate on Oldest Call Waiting and Dynamic Threshold Adjustment
options enabled.
■
Skill 21 uses the Dynamic Queue Position feature.
■
Skills 31, 32, and 33 use
EAD
-
LOA
and the Service Objective feature with a
different service objective administered for each skill.
Table 20. Skilled Hunt Group Status Data
Group Number Group Name Group Extension Group Type
Service Level
Supervisor Call Selection
Override Activate on Oldest
Call Waiting Dynamic Threshold
Adjustment
Dynamic Percent
Adjustment Dynamic Queue
Position Service Objective Weighted Service Level
(status)
Service Level Target
(percentage and time) Level 1 Threshold Adjusted Level 1
Threshold (status) Level 2 Threshold
Adjusted Level 2
Threshold (status) SLS State (status) Expected Wait
Time (status) Time in Queue of Call at
Head of Queue (status)
list skill-status
SKILL STATUS
Grp S C O D D D
Grp Name/ Grp L S C T P Q Service Level 1 Level 2
No. Ext Type S O W A A P SO Level Threshold Threshold S EWT OCW
1 General Inquiries English
3001
pad n y n 20 70 /70 20 / / 0 0
1 General Inquiries Spanish
3002
pad n y n 20 70 /70 20 / / 0 0
1 High Value Customers
3003
pad n y n 20 80 /80 20 / / 0 0