Chapter7. Encryption PIN Pad (EPP) Error Code Manual
© 2014
Nautilus Hyosung Inc.
All Rights Reserved.
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Chapter7. Encryption PIN Pad (EPP)
Code
Problem Description
Trouble Shooting
9701010
Failed to open port (open
connection failure)
Check the device cable and connection.
9701012
Failed to send data to device
Check the device cable and connection.
9701016
Cannot receive data. timeout
occurred
Check the device cable and connection.
9701017
Response data timed out
Check the device cable and connection.
9701040
Failed to create thread (open
connection failure)
Restart the PIN pad Service Provider
9701111
BCC error occurred
Restart ATM
9701199
PINPAD device is out of order
(self test failure)
Change device to new one
97011E0
Failed to download firmware (no
firmware file)
-
97011E1
Failed to download firmware
(execution failure)
-
9E11200
Cannot connect to device
Check the device cable and connection.
9E13100
Cannot receive data. timeout
occurred
Check the device cable and connection.
9E13200
Cannot send data to device
Check the device cable and connection.
9E41A00
Cannot make thread
Restart ATM
9EA6100
Self test fail
Change device to new one
9EA6200
Cannot download firmware
confirm the firmware file
9EA6300
Firmware download failed.
Change device to new one
9EA6400
BCC error occurred
Restart ATM
9EA9100
PINPAD device is out of order
(Invalid serial number)
Check serial number of pinpad
9EA9200
PINPAD device is out of order
(Keypad error)
Check all buttons on keypad