
Chapter6. Receipt Printer Error Code Manual
© 2014
Nautilus Hyosung Inc.
All Rights Reserved.
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Chapter6. Receipt Printer
Code
Problem Description
Trouble Shooting
20101
Print head lever opened before
printing receipt
.
2010100
Platen is opened.
Close the lever of print head completely
20102
Print head overheated before
printing receipt
.
2010200
Receipt printer head overheated
1. Wait the time until the temperature of
head adequately slow down and try to
initialize
20103
Paper jam occurs in return path
before printing, cutting, or
discharging receipt paper
.
2010300
Jam occurred during returning or
the abnormal jam
sensor(Abnormal Mecha)
1.Remove jammed paper between
printer head and rollers
20104
Out of receipt paper (detected
before printing receipt)
.
2010400
Paper set error Abnormal paper
setting(Mis-handling)
Reinstall paper on the printer
20105
Paper is not properly set
(detected before printing)
.
2010500
Detecting paper setting error
before printing. It is detected that
paper is not properly set before
printing (Receipt Printer).
1.Check the status of setting
paper2.Check the status of sensor and
its connctor
20106
Command is received while doing
self test
.
2010600
Command is received while doing
self-test (Receipt Printer). Offline
error Offline mode is
engaged(Mis-handling)
After terminating self-test and initialize
receipt printer
20107
Out of receipt paper (before
printing)
.
20108
cutter position is abnormal(before
printing)
.
2010800
The Cutter is open
check the status of cutter.
20109
Black mark is not properly
detected in receipt paper before
printing
.
2010900
Black mark is not properly
detected in receipt paper before
printing (Receipt Printer)
1.Check the status of Black mark sensor
2.Check if Dip switch # 6 is correctly set
(Dip switch # 6 is set by On in case of
not using Black mark)
2010A
The size of image print data is
abnormal while printing image
.
2010A00 The size of image print data is
abnormal while printing image
(Receipt Printer)
Check the AP version and initialize
2010B00 Margin value is invalid during
configuration.
check if paper magin value is valid in
registry.
2010C00 Paper jammed at the exit of the
slot
1. Remove the jammed paper