BUS Updated 12/2011
07/2011
2-658
WorkCentre 5335 Family Service Documentation
035-717, 035-718
Initial Issue
Status Indicator RAPs
035-717 RTN Send RAP
BSD-ON:
BSD 34.1 - FAX
•
RTN sent. Poor line quality.
•
RTN was sent when G3 was received.
Procedure
•
If the problem persists reduce the send speed and then repeat the operation.
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
035-718 Receive T1 Timeout RAP
BSD-ON:
BSD 34.1 - FAX
When no data was sent from the receiving Fax, or after receiving more than 1 page manually,
the receiving Fax changed the resolution or the document size and the Fax controller returned
to Phase-B (pre-message processing), but no data was sent from the receiving Fax.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).