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BUS Updated 12/2011
07/2011
2-645
WorkCentre 5335 Family Service Documentation
034-795, 034-796
Status Indicator RAPs
Initial Issue
034-795 Line 5 not Connected RAP
BSD-ON:
BSD 34.1 - FAX
Channel 5 outside line is not connected.
Procedure
•
Check the remote machine settings and line status, then perform the operation again.
•
Ask customer to cancel the job and resend.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
034-796 Dial Error (Incorrect Fax No. 2) RAP
BSD-ON:
BSD 34.1 - FAX
Incorrect information in the dial data (Recipient Telephone Number).
Procedure
•
Ask customer to verify the Fax number and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Ask customer to cancel the job and resend.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).