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BUS Updated 12/2011
07/2011
2-187
WorkCentre 5335 Family Service Documentation
016-505, 016-506
Status Indicator RAPs
Initial Issue
016-505 Redirector POP Authentication RAP
The Redirector cannot pass POP (Post Office Protocol) authentication.
Initial Actions
Power Off/On
Procedure
Print a Configuration Report and have the customer confirm that the POP3 Server settings,
including the POP3 Server Login Name listed under the sub-header "Email Service Settings"
are correctly set in the machine.
NOTE: The POP3 Password is not listed on the Configuration Report for security reasons.
If the problem persists, have the customer perform the following thru the CentreWare Internet
Services Web Page of the machine:
•
Re-enter the POP3 Server Password in Properties>Connectivity>Protocols>POPS Setup
to ensure that it is entered correctly.
•
Enter the customer's Domain name ahead of the Login Name in the POP3 Server Login
Name field (i.e.: xerox\emailuser).
If the problem persists, have the customer refer to the product's System Administrator Guide to
be sure that the machine is properly configured or have them contact the Xerox Customer Sup-
port Center.
016-506 Image Log RAP
BSD-ON:
BSD 16.1 - ESS
The Image Log in the HDD is full. Because the log image storage area on the disk is full, a job
cannot be continued. When the system data "Level of Ensuring Log image Creation" is set to
"High" the log image storage area on the disk becomes full (during processing any job other
than copy/scan jobs).
Initial Actions
Power Off/On
Procedure
Switch off the power and disconnect and reconnect the electrical connectors in the ESS and
HD. Switch on the power.
If the problem persists perform
Initialize Hard Disk
.
If the problem persists, replace the HDD (
PL 35.2
).