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BUS Updated 12/2011
07/2011
2-836
WorkCentre 5335 Family Service Documentation
093-925, 093-926
Initial Issue
Status Indicator RAPs
•
The connection terminals between the Toner Cartridge CRUM PWB and the Toner
CRUM PWB for damage and foreign substances
•
The Toner Cartridge for improper installation
If no problems are found, replace the following parts in sequence:
•
Toner Cartridge (K) (
PL 8.1
)
•
Toner CRUM PWB (
PL 8.2
)
•
MCU PWB (
PL 18.2
)
093-926 Toner CRUM Data Mismatch Fail RAP
BSD-ON:
BSD 9.1 - CRU Life Control
Incorrect authentication area data was detected in the Toner CRUM. This fault is displayed if
the wrong type of Toner cartridge is installed.
NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridges. When
the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral
configuration.
When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differen-
tiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings
as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner config-
uration can only be changed with a CRUM conversion.
One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a
“metered” configured machine.
Initial Actions
Remove and reinstall the Toner Cartridge.
Procedure
An Error Message appears on the UI - Reinsert an improperly seated consumable or
replace any consumable with an Error. Press Machine Status button and select Supplies
tab for details. Remove and reinstall the Toner Cartridge and check for improper installation.
The problem continues
Y
N
End
Check the NVM locations in
Table 1
.
The NVM values match the expected customer configuration.
Y
N
Determine correct Contract Type from customer. Contact Technical Support Center or
your NTS for the CRUM conversion procedure.
1.
Polish the connection terminals between the Toner Cartridge CRUM PWB and the Toner
CRUM PWB with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
2.
Check the following:
•
The connection between the MCU PWB
P/J404
and the Toner CRUM PWB
P/J102
for open circuit, short circuit, and poor contact
Table 1 CRUM Data NVM
NVM Location
Name
Values (read-only)
767-094
Geographic Setting
3 = North America/Europe
12 = DMO
15 = Worldwide
767-104
Contract Type
2 = Sold
3 = Metered
31 = Neutral