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BUS Updated 12/2011
07/2011
2-52
WorkCentre 5335 Family Service Documentation
003-948, 003-952
Initial Issue
Status Indicator RAPs
003-948 Return Documents Mismatch RAP
Returned document size mismatch (Different size settings before/after return).
A different document was returned by a user using Return Document
•
This error occurs only when the page information for the returned document has been
already sent to the post-process software module.
•
However, because distributed page information will be discarded when the machine
recovers from an interruption, the above fault is not considered an error.
•
The check items to determine different documents are document size/orientation and
Color mode in ACS only.
Procedure
•
Check the document setup and repeat the operation.
•
Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
•
Check the sw version of the controller sw - reload Software (
GP 16
)
003-952 Document Color Mismatch RAP
Returned document color mismatch (Different color detected before/after return).
A different color of document was returned by a user using Return Document.
•
This error occurs only when the page information for the returned document has been
already sent to the post-process.
•
However, the error always occurs when recovered from interruption since the sent page
information has been discarded.
•
The check items to determine different documents are document size/orientation and
Color mode in ACS only.
Procedure
•
Ask customer to cancel the job, check job settings (with the correct color again) and rerun
the job.
•
Disconnect then reconnect the IIT, ESS, MCU all PWBs connected to them (RAM, Firm-
ware module, EEPROM)
•
Check the sw version of the controller sw - reload Software (
GP 16
)
•
If the problem persists, replace the IIT PWB (Switch the EEPROM) (
PL 1.6
).