BUS Updated 12/2011
07/2011
2-563
WorkCentre 5335 Family Service Documentation
033-588, 033-589
Status Indicator RAPs
Initial Issue
033-588 T38 Packet Lost RAP
BSD-ON:
BSD 34.1 - FAX
Detected a unrecoverable loss of T38 packet data.
Procedure
•
If there is any other job in process, wait until the job is completed, and then try again.
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWB’s in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
)
033-589 T38 Malformed Packet Received RAP
BSD-ON:
BSD 34.1 - FAX
Received T38 data contains invalid content (ASN.1 decode error, etc.).
Procedure
•
Check if the machine on the other end has any problem.
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWB’s in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
)