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BUS Updated 12/2011
07/2011
2-186
WorkCentre 5335 Family Service Documentation
016-503, 016-504
Initial Issue
Status Indicator RAPs
016-503 SMTP Redirector RAP
The Redirector cannot resolve the SMTP (Simple Mail Transfer Protocol) Server address.
Initial Actions
Power Off/On
Procedure
Print a Configuration Report and have the customer confirm that the DNS settings listed under
the main header "Communication Settings" are correctly set in the machine.
Have the customer confirm that the SMTP Server settings listed under the sub-header "Email
Service Settings" are correctly set in the machine.
If the customer has entered the Host Name of their SMTP Server into the machine's SMTP
Server settings of the machine, then have them enter the IP Address of their SMTP server.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center.
016-504 Redirector POP Server RAP
The Redirector cannot resolve the POP (Post Office Protocol) Server address.
Initial Actions
Power Off/On
Procedure
Print a Configuration Report and have the customer confirm that the DNS settings listed under
the main header "Communication Settings" are correctly set in the machine.
Have the customer confirm that the POP3 Server settings listed under the sub-header "Email
Service Settings" are correctly set in the machine.
If the customer has entered the Host Name of their POP3 Server into the machine's POP3
Server settings, then have them enter the IP Address of their POP3 server into the machine.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center.