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BUS Updated 12/2011
07/2011
2-349
WorkCentre 5335 Family Service Documentation
018-748, 018-749
Status Indicator RAPs
Initial Issue
018-748 LDAP Protocol Error 48 RAP
There is a LDAP (Lightweight Directory Access Protocol) error (Authentication rejected).
Procedure
Verify that print jobs are printing or print a Configuration Report and verify that network setup
settings are indicated. The printer is operational or the Config Report indicates valid net-
work settings.
Y
N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
There is a problem with the LDAP setups on the machine or with the remote LDAP server. Ask
the customer to verify the machine LDAP setups. Check with network administrator to verify
authentication setting of server side, If the check is OK, there may be a problem with the
remote LDAP server.
018-749 LDAP Protocol Error 49 RAP
There is a LDAP (Lightweight Directory Access Protocol) error (Designated authentication cer-
tificate is invalid/Login name is invalid).
Procedure
Verify that print jobs are printing or print a Configuration Report and verify that network setup
settings are indicated. The printer is operational or the Config Report indicates valid net-
work settings.
Y
N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Ask the customer to re-verify user name and password to be used for authentication to cancel
incorrect search login name. Check with network administrator to verify authentication setting
of server side when the status is not improved.
Verify the machine LDAP setups. If the check is OK, there may be a problem with the remote
LDAP server.