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BUS Updated 12/2011
07/2011
2-368
WorkCentre 5335 Family Service Documentation
021-515, 021-516
Initial Issue
Status Indicator RAPs
021-515 Wrong M/C Type Code RAP
Illegal product code is detected on server side. SOAP Fault indicating that product code
included in the message from the device is illegal is reported. Code=Client, Subcode=Invalid-
Operation, Subcode3=InvalidProductCode.
Procedure
Power OFF/ON. If the problem persists, perform the procedures:
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
•
Check the sw version of the controller sw - update if required
•
Replace RAM DIMM on ESS PWB (
PL 35.2
)
•
Replace ESS PWB (
PL 35.2
) (If not fixed by this, reinstall the original ESS PWB and RAM
DIMM)
021-516 Wrong Serial Number RAP
Illegal serial number is detected on server side. SOAP Fault indicating that serial number
included in the message from the device is illegal is reported. Code=Client, Subcode=Invalid-
Operation, Subcode3=InvalidSerialNumber.
Procedure
Power OFF/ON. If the problem persists, perform the procedures:
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
•
Check the sw version of the controller sw - update if required
•
Replace RAM DIMM on ESS PWB (
PL 35.2
)
•
Replace ESS PWB (
PL 35.2
) (If not fixed by this, reinstall the original ESS PWB and RAM
DIMM)