BUS Updated 12/2011
07/2011
1-5
WorkCentre 5335 Family Service Documentation
Call Flow
Service Call Procedures
Initial Issue
Analyze the protocol trace, refer to Section 2 and then proceed
with servicing.
•
If the problem appears to lie in the remote machine:
Ask the customer to check the status of the remote machine.
There is a problem with Receive transmission test. Perform Receive trans-
mission tests with other stations within the company. Check that there is
no problem with the machine and then ask the customer to check the sta-
tus of the remote machine.
Analyze the protocol trace, refer to Section 2 and then proceed with servicing.
Check the machine settings and if necessary, ask the customer for permission to test
the machine in the mode in which the problem occurs.
Analyze the protocol trace when the problem reoccurs, for FAX problems go to
GP
13
FAX Diagnostics, or go to Section 2 to proceed with servicing.
There is an image quality problem.
Y
N
If there is an alignment problem, obtain separate Platen/DADF output samples, refer
to Section 4 Adjustments and then proceed with servicing.
Refer to Section 3
IQ1
IOT Image Quality Entry RAP and then proceed with servicing.
There is a problem with the network.
Y
N
There is a problem with the USB connection.
Y
N
There is an image quality problem.
Y
N
The problem lies in a certain Client PC.
Y
N
There is a problem with a certain application or programming language A.
Obtain the latest information on restrictions and technical information. Pro-
ceed accordingly.
Check the settings of that particular Client PC and if necessary ask the user to
reinstall the printer driver.
Refer to
IQ1
IOT Image Quality Entry RAP and then proceed with servicing.
If the problem persists, ask the user to reinstall the printer driver.
Check the machine settings and if necessary ask the user to reinstall the printer driver.
If the problem continues, replace the network cable. If the problem persists, replace the USB
cable. Check the machine settings and discuss the problem with the customer's network
administrator.
Table 1 Other Faults
Problem
Corrective Action
Copies jam in the Finisher when
the output tray is near maximum
capacity.
Verify condition of paper.
Can not make copies when
Auditron is enabled.
Enter Diagnostics (
Accessing UI Diagnostics
).. Select
Copy on screen. Machine will operate without auditron
restriction.
Loud snapping noise is heard.
Enter
Component Control
[042-003] and press the Start
button. If noise is present there is binding in toner drive
system. Repair as required
HCF (Tray 6) Paper Size Sensing
Problems
Go to
BSD 7.11 - HCF (Tray 6) Paper Size Sensing
and
check the Tray 6 Size Sensors for open or short circuits.
HCF (Tray 6) Paper Loading Prob-
lems
Go to
BSD 7.11 - HCF (Tray 6) Paper Size Sensing
and
check the Tray 6 In Sensor for open or short circuit.
Table 2 Error Messages
Message
Corrective Action
Tray 1 is out of Paper
Reload paper into Tray 1. I f problem still exists, go to
024-950
RAP
Tray 2 is out of Paper
Reload paper into Tray 2. I f problem still exists, go to
024-951
RAP
Tray 3 is out of paper
Reload paper into Tray 3. I f problem still exists, go to
024-952
RAP
Tray 4 is out of paper
Reload paper into Tray 4. I f problem still exists, go to
024-953
RAP
Tray 5 is out of paper
Reload paper into Tray 5. I f problem still exists, go to
024-954
RAP
A
B
C
D
E
F
F