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BUS Updated 12/2011
07/2011
2-300
WorkCentre 5335 Family Service Documentation
018-505, 018-506
Initial Issue
Status Indicator RAPs
018-505 SMB-DOS Protocol Error RAP
Unable to authenticate due to an incorrect SMB user name or password.
In SMB Authentication:
–
The user could not be identified because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
In Scanner to SMB:
–
When trying to send a scanned image, the user could not log in to the SMB server
because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
[The following applies to DMP6-2 and later products only.]
–
The specified user name is not registered as a user that can use Share Windows.
(MacOS X v10.4)
Procedure
Take either of the following actions to resolve the problem.
–
Contact the network administrator for the correct user name or password.
–
In the case of Windows Server 2003, synchronize the time SMB Server tells with the
time this machine tells.
NOTE:
There is no way to confirm Password. If the user forgets his/her password, he/she needs to set
up a new password.
This is how to reset Password:
1.
On the domain controller for the active directory that has user info, select [Start]
menu>[All Programs]>[Management Tool]>[Active Directory Users and Computers].
2.
From the left frame of the [Active Directory Users and Computers] window, select
[Active Directory Users and Computers [Server]]>[Domain]>[Users], and list user
information.
3.
Right-click the target user on the right frame of the [Active Directory Users and
Computers] window and select [Reset Password].
[The following applies to DMP6-2 and later products only.]
–
Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
This is how to confirm users.
1.
From [Dock], start the [System Environment Settings] icon.
2.
On the [System Environment Settings] window, click the [Share] icon.
3.
From the Select Service window, select “Share Windows” and click the [Account]
button.
018-506 CA Field ID Mismatch RAP
When the fault occurs in SMB authentication:
•
Unable to authenticate due to wrong user name or password
•
Time of SMB server and that of M/C are not the same. The fault occurs with Windows
Server 2003
•
When the fault occurs while scanner transfers scanned data to PC storage to SMB:
–
Unable to log in to SMB server while in scanned data transfer due to wrong user
name or password
–
Time of SMB server and that of M/C are not the same. The fault occurs with Win-
dows Server 2003.
NOTE: For only [SC12041: Product of DMP6-2 or later]:
Designated user name is not registered as user allowed to use shared Windows MacOS X
v10.4.
Procedure
Take any of the following actions:
-Check user name or password with network administrator.
-For Windows Server 2003, to make time of SMB server and that of this M/C identical.
-Password cannot be verified. When you forget password, password needs to be reset accord-
ing to the following procedure:
1) Select [Start] menu> [All programs] >[Management tool] >[Active Directory user and com-
puter] on domain controller of active directory where user information is set.
2) Select [Active Directory user and computer [Server]] >[Domain] >[Users] and list user infor-
mation from the left frame of [Active Directory user and computer] window.
3) Right-click target user from the right frame of [Active Directory user and computer] window
and select [Reset password].
Verify user who can use Windows Share MacOS X v10.4 according to the following procedure:
1) Activate [System setting] icon from [Dock].
2) Click [Share] icon in [System setting] window.
3) Select [Windows Share] on Service selection screen and click [Account] button.
4) Check account you want to make valid and click [Complete] button.