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BUS Updated 12/2011
07/2011
3-3
WorkCentre 5335 Family Service Documentation
IQ1, IQ2
Image Quality
Initial Issue
IQ1 IOT Image Quality Entry RAP
Initial Actions
Determine whether the problem occurs in Copy Mode or Printer Mode. If the problem occurs in
Copy Mode, go to
IQ2
IIT Image Quality Entry RAP.
Procedure
Determine the problem and go to the relevant RAP.
IQ2 IIT Image Quality Entry RAP
Initial Actions
Clean the Platen Glass.
Clean the mirrors and lens with lint-free cloth.
Procedure
Determine the problem and go to the relevant RAP.
Table 1 Print Quality
Problem
Symptoms
RAP
Low Image Density
Overall low density of images.
IQ3
RAP
Wrinkled Image
The printed paper is wrinkled, folded or torn.
IQ4
RAP
Residual Image
(Ghosting)
Ghost images appear on the paper. Parts of the previous
page or current page appear as ghost images on the
paper.
IQ5
RAP
Background
Toner smudges appear on the whole or part of the page.
The smudges appear as extremely bright gray stains.
IQ6
RAP
Deletion
Part of the image is missing.
IQ7
RAP
Skew/Misregistration
Printed images are not parallel to the edges of the paper.
IQ8
RAP
Process Direction
Bands, Streaks and
Smears
Vertical black lines or white streaks running in the direc-
tion of the paper orientation.
IQ9
RAP
Unfused Copy/Toner
Offset
Printed images are not properly fused onto the paper.
The images come off easily when rubbed.
IQ10
RAP
Repeating Bands,
Streaks, Spots and
Smears
Horizontal black lines or white streaks running in the
direction of the paper orientation.
IQ11
RAP
Mottle
Uneven printed image density.
IQ12
RAP
Spots
Toner spots are spread irregularly over the whole page.
IQ13
RAP
Black Prints
Paper is printed completely black.
IQ14
RAP
Blank Image
Paper is printed completely white.
IQ15
RAP
Table 1 Image Quality
Problem
Symptoms
RAP
Low Image Density
Overall low density of images.
IQ3
RAP
Background
Toner smudges appear on the whole or part of the page.
The smudges appear as extremely bright gray stains.
IQ6
RAP
Process Direction
Bands, Streaks and
Smears
Vertical black lines or white streaks running in the direc-
tion of the paper orientation.
IQ9
RAP
Repeating Bands,
Streaks, Spots and
Smears
Horizontal black lines or white streaks running in the
direction of the paper orientation.
IQ11
RAP
Spots
Toner spots are spread irregularly over the whole page.
IQ13
RAP
Black Prints
Paper is printed completely black.
IQ14
RAP