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BUS Updated 12/2011
07/2011
2-338
WorkCentre 5335 Family Service Documentation
018-707, 018-708
Initial Issue
Status Indicator RAPs
018-707 LDAP Protocol Error 07 RAP
There is a LDAP (Lightweight Directory Access Protocol) error (Designated authentication
method is not supported).
Procedure
Verify that print jobs are printing or print a Configuration Report and verify that network setup
settings are indicated. The printer is operational or the Config Report indicates valid net-
work settings.
Y
N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
There is a problem with the LDAP setups on the machine or with the remote LDAP server. Ask
the customer to verify the machine LDAP setups. If the check is OK, there may be a problem
with the remote LDAP server.
018-708 LDAP Protocol Error 08 RAP
There is a LDAP (Lightweight Directory Access Protocol) error (Stronger authentication is
required).
Procedure
Verify that print jobs are printing or print a Configuration Report and verify that network setup
settings are indicated. The printer is operational or the Config Report indicates valid net-
work settings.
Y
N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
There is a problem with the LDAP setups on the machine or with the remote LDAP server. Ask
the customer to change authentication method. Check with network administrator to reexamine
authentication setting. If the check is OK, there may be a problem with the remote LDAP
server.