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BUS Updated 12/2011
07/2011
2-1026
WorkCentre 5335 Family Service Documentation
OF 16-1
Initial Issue
Status Indicator RAPs
Check for TCP/IP (LPD) Failure
The following describes the possible causes and actions when a failure occurs when TCP/IP
(LPD) is used.
1.
For Windows95, Windows98 and Windows Me
2.
For Windows NT 4.0, Windows2000, Windows Xp, and Windows Server 2003
When no printing is available or desired printing is not performed, follow the check proce-
dures described below to take the corrective actions.
NetWare CASTOFF was executed on the
user workstation.
-
Execute NetWare CASTON on the user workstation.
Table 7 Job completion not notified
Cause
Check Method
Corrective Action
Table 8 Windows95, Windows98 and Windows Me
Cause
Status Display
Check Method
Corrective Action
The machine is connected to a network that
is different from the computer.
Printing Not Avail-
able status (Network
Error)
Check with the Network System Administra-
tor that a router or gateway exists between
the network in which the computer is con-
nected and the network in which the machine
is connected.
Connect the machine directly to the network in which the computer is
connected.
Connection cannot be established due to
the failure on the network from a computer
to the printer.
Printing Not Avail-
able status (Network
Error)
None.
Request the Network System Administrator to check for any network fail-
ures.
The machine was turned OFF after print
instruction had been issued from a com-
puter. Or, a print instruction was issued
from a computer when the machine is
turned OFF.
Printing Not Avail-
able status (Network
Error)
Check that the machine is turned ON.
Turn ON the machine.
Print instructions are issued from multiple
computers to the machine at the same
time.
Printing Not Avail-
able status (Network
Error)
None.
None (printing will be automatically resumed).
Print files cannot be spooled due to insuffi-
cient computer disk capacity.
Printing Not Avail-
able status (Spool
Error)
Open [My Computer] and right-click the disk
in which the system is installed (e.g. Drive
C). Select [Properties] from the displayed
menu to check the free disk space.
Delete unnecessary files to secure the disk free space.
Then, select [Pause] from the [Documents] menu of the [Printers] win-
dow to clear the pause status (resumes printing).
Table 9 Windows NT 4.0, Windows2000, Windows Xp, and Windows Server 2003
Cause
Check Method
Corrective Action
Incorrect IP address is set.
Ask the Network Administrator to check if the IP address set in this
machine is correct.
Set a correct IP address in the machine.
When the LPD spool is set for a memory
spool, the print data size in a single print
instruction sent from a computer exceeds
the upper limit of receivable capacity.
Check the LPD spool memory capacity and compare it with the
print data capacity that is tried to send in a single print instruction.
1. If the print data capacity exceeds the memory capacity upper limit,
split the file into smaller sizes than the memory capacity upper limit and
then send the print instruction.
2. If multiple print data capacities exceed the memory capacity upper
limit, reduce the number of files to be sent for printing at the same time.