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BUS Updated 12/2011
07/2011
2-869
WorkCentre 5335 Family Service Documentation
116-359 , 116-360
Status Indicator RAPs
Initial Issue
116-359 PLW Fatal Error RAP
PLW software fail.
Initial Actions
Power Off/On, and check for reproducibility.
Procedure
•
Refer to the Error History Report. If the same failure occurs frequently, perform the Long-
boot Diagnostic Tests (
GP 20
).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Check the installation status of the ESS PWB (
PL 35.2
) connector cables to install them
securely, then perform the same operation where the error occurred.
•
Download the latest version of the software Software Download (
GP 16
).
•
Turn the power OFF, remove and insert the System Memory and Page Memory DIMMs
(
PL 35.2
), then turn the power ON again to perform the same operation where the error
occurred.
•
Replace the ESS PWB (
PL 35.2
) and perform the same operation where the error
occurred.
116-360 SMB Software RAP
An internal shutdown occurred after a SMB (Server Message Block) processing error.
Initial Actions
Power Off/On
Procedure
•
Change the system data 700-530 to "0" and disable the automatic startup boot operation
at SystemFail (make sure to reset to 1 when complete
•
Remove and re-install or replace the System Memory and Page Memory DIMMs (
PL
35.2
).
•
Specially check for faulty ports or Net connection. Check which of the following ports is
faulty.
–
SNTP
–
NetWare
–
Salutation IO
–
SMB
–
Port 9100
–
USB
–
lpd
–
FTP Serv
–
MailIO
–
IPP
–
Check the sw version of the controller sw - update if required
–
Replace ESS PWB (
PL 35.2
) (If not fixed by this, reinstall the original ESS PWB)