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BUS Updated 12/2011
07/2011
2-263
WorkCentre 5335 Family Service Documentation
016-768, 016-769
Status Indicator RAPs
Initial Issue
016-768 Invalid Sender Address RAP
Invalid Sender Address. It was not possible to connect to the SMTP server because the mail
address of this equipment was not correct.
Procedure
Print a Configuration Report and have the customer confirm the following settings on the
report:
•
The Machine's E-mail Address setting listed under the sub-header "Email Service Set-
tings" is entered correctly in the machine.
•
The Host Name setting listed under the sub-header "SMB" does not contain a space in
the name.
•
If the problem persists, then have the customer refer to the product's System Administra-
tor Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
016-769 SMTP Server Unsupported DSN RAP
SMTP Server Unsupported DSN. The SMTP server does not support path verification (DNS).
Procedure
Enable the ESMTP function of the nearest SMTP server, or set DNS to OFF and send.