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Xerox DocuPrint IPS
Messages Guide

Version 7.1
August 2000
721P88950

Summary of Contents for 4050

Page 1: ...Xerox DocuPrint IPS Messages Guide Version 7 1 August 2000 721P88950...

Page 2: ...after granted including without limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of Ameri...

Page 3: ...osed during all modes of customer operation The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool DO NOT REM...

Page 4: ...of unsuitable materials may result in poor performance and may create a hazardous situation Never move either the printer or the Printer Controller without first contacting Xerox for approval Never a...

Page 5: ...n iii Operation safety iv Introduction vii About this guide vii Contents vii Conventions viii Related publications ix 1 HCU messages 1 1 2 DocuPrint 96 4635 180 IPS messages 2 1 Printer control consol...

Page 6: ...TABLE OF CONTENTS vi XEROX DOCUPRINT IPS MESSAGES GUIDE...

Page 7: ...troduction provides information on how to use this guide Chapter 1 HCU messages contains a listing of the parser and the channel codes that may display on the front of the host channel unit and what e...

Page 8: ...cs setup Information you enter using the keyboard appears in lowercase bold type Clear Names of touchbuttons on the 96 4635 180 IPS printer control console screen appear in square brackets Enter Key n...

Page 9: ...aper Installation Planning Guide Master Index Messages Guide Solutions Guide System Overview Guide Troubleshooting Guide Xerox Standard Font Library Font User Guide The documentation set also includes...

Page 10: ...INTRODUCTION x XEROX DOCUPRINT IPS MESSAGES GUIDE...

Page 11: ...on whether The number is illuminated The decimal point is on The decimal point is on with the LED flashing Boot codes When the Sun workstation is first booted the number 2 appears on the HCU display...

Page 12: ...up on OFFLINE 2 OFFLINE parser has started 1 Waiting for End of Process from Parser Device End 0 ONLINE ready to print Table 1 2 System faults decimal point on Code Meaning 1 SCSI initialization erro...

Page 13: ...nloading and diagnostics service used by the service representative Two types of messages are displayed on the printer control console fault messages which relate to printer malfunctions and informati...

Page 14: ...ightness control thumbwheel 11 Icon area 12 Message area 1 Language icon If two languages are available for your printer control console select this icon to choose the language for the printer control...

Page 15: ...Fault icon Appears when a fault exists in the system that stops the printer or prevents it from printing If you click this button the Clear button is displayed on the screen Hint icon Appears when a...

Page 16: ...port cover and press the Continue button 01 214 Fuser interlock open in print The fuser drawer is open while the printer is attempting to print Action Pull out the fuser drawer then push it in firmly...

Page 17: ...ersists check the shared lines If the error still persists contact your service representative 03 205 System comm problem with FSN1 The system is unable to communicate with the FSN1 Action Select the...

Page 18: ...act your service representative 03 232 MIN ADA 1 is offline The MIN Core cannot communicate with the MIN ADA board 1 Action Select the Fault List icon on the printer control console touch screen Then...

Page 19: ...entative 03 251 FSN1 DIO 1A is offline The FSN Core cannot communicate with FSN DIO board 1A Action Select the Fault List icon on the printer control console touch screen Then touch the Clear button t...

Page 20: ...ct your service representative 03 258 FSN1 stepper B is offline The FSN Core cannot communicate with FSN Stepper board B Action Select the Fault List icon on the printer control console touch screen T...

Page 21: ...d A turnaround test failed This error is logged by the system Action No action required 03 346 FSN1 stepper B turnaround failure The FSN Stepper board B turnaround test failed This error is logged by...

Page 22: ...set hardwcaused FSN Core board 1 detected a potential hardware problem that required a software reset Action Select the Fault List icon on the printer control console touch screen Then touch the Clear...

Page 23: ...n Select the Fault List icon on the printer control console touch screen Then touch the Clear button to clear the codes If the error persists contact your service representative 03 385 FSN1 download f...

Page 24: ...h the Clear button to clear the codes 03 393 Video engine rigid access fault A rigid disk access failure was detected by the video engine board Action Select the Fault List icon on the printer control...

Page 25: ...TMN This error is logged by the system Action No action is required 03 408 Transient EDN HDLC comm failure The System Controller did not acknowledge receipt of the data layer or client layer operatio...

Page 26: ...button to clear the codes 03 463 MIN problem needs software reset A potential hardware or software problem detected on the MIN Core board required a software reset Action Select the Fault List icon o...

Page 27: ...n to clear the codes 03 474 PHN problem needs software reset The PHN Core board cannot communicate with any board on the local bus Action Select the Fault List icon on the printer control console touc...

Page 28: ...button to clear the codes 03 492 MIN main drive enable time out The MIN Core board did not receive a main drive enable from the PHN Core board within 30 seconds after start was initiated Action Selec...

Page 29: ...eg sync late The registration sync signal is missing at the PHN core board Action Select the Fault List icon on the printer control console touch screen Then touch the Clear button to clear the codes...

Page 30: ...ind the printer control console front pull down menu 06 352 Pixel clock output signal fault The 66 MHz Pixel Clock signal was not detected for at least 30 microseconds Action Press the Clear or Reset...

Page 31: ...eler output The ROS shutter cannot maintain the laser beam intensity required by the Exposure Control signal Action Select the Fault List icon on the printer control console touch screen Then touch th...

Page 32: ...1 failed to move down The tray 1 elevator did not arrive at the tray 1 down or the low paper sensor in time or the elevator indexed on more than two consecutive feeds Action Press the Tray Unlock but...

Page 33: ...y 4 and retry the operation 07 244 1 Tray 3 failed to move down in time The tray 3 elevator did not arrive at the tray down sensor in time Action Check the paper position in tray 3 and retry the opera...

Page 34: ...t arrive at the preregistration sensor in time causing a jam Action Open the inverter door and clear area 14 Open the printer right front door and clear area 2 Retry the operation Refer to the Xerox D...

Page 35: ...transport sensor in time causing a jam Action Open the inverter door and clear area 14 Open the printer right front door and clear areas 2 3 and 4 Retry the operation Refer to the Xerox DocuPrint 96...

Page 36: ...fer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 144 L E jam at dup vert XPORT Q851 The leading edge of the sheet of paper did not arrive at the vertical transport...

Page 37: ...printer door and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 152 L E jam at REGIST sensor Q861 The leading edge of the sheet of paper di...

Page 38: ...time causing a jam Action Open the vertical transport door of tray 3 and clear areas 11 and 12 Open the horizontal transport door of tray 4 and clear area 13 Close the doors and retry the operation Re...

Page 39: ...6 4635 180 IPS Troubleshooting Guide for the procedure 08 167 2 T E jam at tray 4 turn baff Q853 The trailing edge of the sheet of paper did not arrive at the turn baffle sensor in time causing a jam...

Page 40: ...er clear area 8 and close the cover Open the printer right door clear area 9 and close the door Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 171 T E jam at d...

Page 41: ...r to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 181 1 L E jam at tray 3 takeaway rol Q857 The leading edge of the sheet of paper did not arrive at the tray 3 feed s...

Page 42: ...e transport and clear area 11 Open tray 4 clear the feeder close the tray and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 184 1 L E jam...

Page 43: ...try the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 187 1 T E jam at tray 3 vert XPORT Q852 The trailing edge of the sheet of paper did not leave...

Page 44: ...of paper did not arrive at the turn baffle sensor in time causing a jam Action Open the vertical transport door of tray 3 and clear areas 11 and 12 Open the horizontal transport door of tray 4 and cl...

Page 45: ...from tray 4 too narrow The registration transport sensor dynamic width measurement of a sheet of paper fed from tray 4 is less than the expected paper width Action Open tray 4 check the paper size an...

Page 46: ...t door of tray 4 clear areas 12 and 13 close the door and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 08 198 1 T E jam at tray 3 horz XPORT...

Page 47: ...below limit tray 1 The feed time for tray 1 was below 1321 clockcounts during printing This error is logged by the system Action No action is required 08 212 Mod feed time exceeds limit tray 2 The fee...

Page 48: ...he system Action No action is required 08 218 2 Tray 4 feed time above max 3 pitch The feed time for tray 4 increased by more than 83ms in Oversized mode This error is logged by the system Action No a...

Page 49: ...vo failed turn around test The PHN registration servo board turnaround diagnostic test failed Action Select the Fault List icon on the printer control console touch screen Then touch the Clear button...

Page 50: ...ck Action Replace the paper in the specified tray with the correct paper stock or change the output configuration Refer to the Xerox DocuPrint 96 4635 180 IPS Guide to Configuring and Managing the Sys...

Page 51: ...Action Press the Reset button located behind the printer control console front pull down cover 09 213 ESV failure An ESV failure occurred Action Press the Reset button located behind the printer cont...

Page 52: ...ntrol console front pull down cover 09 322 Cleaner voltage out of range The monitor voltage for the cleaner brush is less than the control voltage Action Press the Clear button on the printer control...

Page 53: ...tton located behind the printer control console front pull down cover 09 329 AC voltage out of range The Coronode AC voltage is at or outside of the acceptable limits during printing This error is log...

Page 54: ...was not set during DC951 setup Action Press the Reset button located behind the printer control console front pull down cover 09 361 Amcal out of range in DC951 The amcal was out of range during DC95...

Page 55: ...e the door and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 10 107 L E late to top XPORT sensor Q1012 The leading edge of the sheet of paper...

Page 56: ...using a jam Action Open the printer right front door clear areas 4 and 5 close the door and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 10...

Page 57: ...oll overtemp fault The temperature of the metering roll has risen above the acceptable parameters 380 degrees F Action No action is required If the error persists contact your service representative 1...

Page 58: ...ation This error is logged by the system Action No action is required 10 219 Fuser cam motor brake fault The camming motor did not stop during initialization Action Press the Reset button located behi...

Page 59: ...156 The sheet of paper arrived at the post inverter sensor early causing a jam Action Press the Clear button behind the printer control console pull down front cover 11 107 Sheet early to sample tray...

Page 60: ...and clear areas 15 and 16 Retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 11 117 L E jam at sample tray Q1157 The leading edge of the sheet of...

Page 61: ...bove stacker B and clear area 17 Open the top cover of the transport and clear area 18 Close the covers and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for t...

Page 62: ...e of the sheet of paper did not arrive at the disk sheet sensor in time causing a jam Action Open the front door of the inverter and clear area 16 Open the top cover above stacker A and clear area 17...

Page 63: ...above stacker B and clear area 17 Close the covers and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 11 140 1 T E slow to bypass XPORT Q1107...

Page 64: ...f the sheet of paper did not arrive at the bypass transport sensor in time causing a jam Action Open the cover above stacker A and clear area 17 Open the cover above stacker B and clear area 17 Close...

Page 65: ...of the sheet of paper did not arrive at the disk lead edge sensor in time causing a jam Action Open the cover above stacker A and clear area 17 Lift the top cover of the transport and clear area 18 O...

Page 66: ...stacker B and clear area 17 Lift the top cover of the transport and clear area 18 Remove and discard the last sheet delivered to bin B Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guid...

Page 67: ...r any problems close the doors and retry the operation 11 223 1 Stacker A ELV failed to move in time Either the stacker elevator did not interrupt the stack height sensor in time or the stacker elevat...

Page 68: ...print Action Remove any output from stacker B and close the left front door Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the procedure 11 229 1 Stacker A right front door ope...

Page 69: ...r B R guide failed to find home The right guide home sensor did not return to the original position Action Open the top cover above stacker B clear area 18 close the cover and retry the operation Refe...

Page 70: ...cover to stacker B and clear area 18 Close the doors and cover remove and discard any sheets from the purge tray and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting G...

Page 71: ...and clear area 18 Open the front door of the inverter and clear area 16 Close the covers and door and retry the operation Refer to the Xerox DocuPrint 96 4635 180 IPS Troubleshooting Guide for the pro...

Page 72: ...AGES 2 60 XEROX DOCUPRINT IPS MESSAGES GUIDE 13 205 Third party finisher fault during print An error occurred with the third party finisher attached to the system Action Check the bypass transport for...

Page 73: ...per supply in tray 3 The paper supply is low in paper tray 3 Action Add more paper to paper tray 3 Close paper tray 3 and press the Continue button C071 Tray 3 wait station sensor not made but SFRS ma...

Page 74: ...job Contact your service representative for the tray 4 fault C077 Check paper supply in tray 4 The paper supply is low in paper tray 4 Action Add more paper to paper tray 4 Close paper tray 4 and pres...

Page 75: ...per tray 2 fault Select tray 1 An error or paper jam occurred in input tray 2 Action Open and close tray 2 and clear any jammed sheets Retry the operation If the error persists specify input tray 1 fo...

Page 76: ...and press the Continue button C111 Tray 2 wait station sensor not made but SFRS made The paper did not arrive at the wait station sensor in time or there was no paper at the wait station when the fee...

Page 77: ...PS Troubleshooting Guide for the procedure E041 High Capacity Feeder top cover open The top cover of the high capacity feeder is open Action Close the top cover of the high capacity feeder and press t...

Page 78: ...has been ejected from the system Action Obtain the purged sheet from the tray and discard it If the message persists check areas 1 1A 2 and 2A for paper E096 Late arrival at pre transfer switch The pa...

Page 79: ...ing Guide for the procedure E101 Sheet failed to clear duplex wait station sensor The paper did not leave the duplex wait station sensor Action Clear the jam from area 7 and press the Continue button...

Page 80: ...from area 6 and press the Continue button Refer to the Xerox DocuPrint 4850 4890 or 92C IPS Troubleshooting Guide for the procedure E120 Late departure from output tray switch The paper did not leave...

Page 81: ...inverting Indicates that the lead edge of the print arrived at the output jam switch too early after actuating the fuser jam switch Action Check that the upper Idler Roll shaft is positioned with the...

Page 82: ...am from areas 6 and 6a and press the Continue button Refer to the Xerox DocuPrint 4850 4890 or 92C IPS Troubleshooting Guide for the procedure E238 Rotator top transport trailing edge jam The paper di...

Page 83: ...try the operation Refer to the Xerox DocuPrint 4850 4890 or 92C IPS Guide to Performing Routine Maintenance for the procedure E279 Color developer housing is not present The system cannot locate the c...

Page 84: ...ected by toner sensor The colored dry ink supply is low Action Replace the colored dry ink and retry the operation Refer to the Xerox DocuPrint 4850 4890 or 92C IPS Guide to Performing Routine Mainten...

Page 85: ...F010 XER lost pitch reset There is a CPM MIR or XER board failure Action Obtain and discard any purged output and press the Continue button If the error persists contact your service representative F0...

Page 86: ...F059 Coronode AC voltage out of range There is a printer process control error Action Press the Continue button If the error persists contact your service representative F060 Charge dicorotron 2 volt...

Page 87: ...module Action Check the sets delivered to the output tray and remove the extra purged sheet F084 Discard purge copies in one bin stacker tray The single stitcher stacker tray contains unusable purged...

Page 88: ...eration If the error persists contact your service representative F123 Duplex tray integrity fault with cycle down Too many few sheets A multifeed from the duplex tray has been detected Action Press t...

Page 89: ...F143 Finisher front cover interlock open The front cover of the output module is not securely in place Action Remove and discard any purged sheets close the front cover and press the Continue button Y...

Page 90: ...e button F161 Stacker jam late arrival at bin 1 sensor The paper did not arrive at stacker bin 1 in time causing a jam Action Follow the instructions that display to locate and clear the jam or clear...

Page 91: ...ined in output bin 2 and press the Continue button F168 Both stacker bins are full The stacker bins are both full Action Remove the jobs contained in the two stacker bins and press the Continue button...

Page 92: ...ntinue button F179 Stitcher or Stacker Cover opened in Print The stitcher or stacker cover is open while the system is attempting to print Action Close the stitcher or stacker cover discard any purged...

Page 93: ...4890 or 92C IPS Troubleshooting Guide for the procedure F234 Late departure from Bypass Transport Jam Sensor The paper did not leave the bypass transport sensor in time A jam has occurred Action Clear...

Page 94: ...R or the MIR and XER Action Obtain and discard any purged output and press the Continue button If the error persists contact your service representative F260 XAN lost pitch reset There is a CPM MIR or...

Page 95: ...aner bias voltage for either or both cleaner brushes is out of range Action Press the Continue button If the error persists contact your service representative F281 Photoreceptor servo drive fault det...

Page 96: ...le to complete successfully Action Press the Continue button If the error persists contact your service representative H018 MIR failed memory communication test The MIR memory and communication test w...

Page 97: ...ction Press the Continue button If the error persists contact your service representative H037 HCFR failed memory or communication test The HCFR memory and communication test was unable to complete su...

Page 98: ...s required If the error persists contact your service representative H304 Cleaner air pressure indicates blockage Indicates that the system air pressure required for proper cleaning and other function...

Page 99: ...toner patch The patch generator cannot adjust to the ESV reading or restore the color dry ink to the acceptable limit Action Press the Continue button If the error persists contact your service repres...

Page 100: ...rror persists contact your service representative H338 ESV2 drift fault Indicates that the difference in Vmod patch readings between ESV1 and ESv2 after cycle up has been determined to be outside the...

Page 101: ...the Continue button If the error persists contact your service representative H347 Convergence timeout modulated ROS modulated intensity at maximum The ROS modulated intensity is above the required pa...

Page 102: ...inue button If the error persists contact your service representative J021 ADIO self test analog failure The ADIO self test failed and was unable to continue Action No action is required If the error...

Page 103: ...he error persists contact your service representative J125 Patches for charge control are out of range The process patch used to control the charge was checked unsuccessfully Action Press the Continue...

Page 104: ...voltage occurred Action No action is required If the error persists contact your service representative J155 BFR self test input failure The BFR board failed Action No action is required If the error...

Page 105: ...able range Action No action is required If the error persists contact your service representative J191 Pixel clock error or SOS EOS scan lines missing A pixel clock output error occurred Action No act...

Page 106: ...ction No action is required If the error persists contact your service representative J246 Transfer blade solenoid failed the engage There is a printer process control error Action Press the Continue...

Page 107: ...on If the error persists contact your service representative L020 FOR or BFR failed Memory Communication The FOR or BFR memory communications failed You can send output to the dual stacker top tray on...

Page 108: ...rays is not the same length The paper contained in the specified input trays does not match the paper specified for the job Action Add the correct paper to the input trays or change the input configur...

Page 109: ...apacity reached Either the stacker tray is full a previous job was not removed prior to sending a new job or the maximum number of stapled documents has been reached Action Empty the output tray and p...

Page 110: ...or persists contact your service representative P189 EOS connector fault The EOS cable assembly is not connected or the 5 volt power supply is missing on the EOS detector board assembly Action No acti...

Page 111: ...ervice representative P199 SOS scan board fault The SOS board was unavailable during a scan interval Action No action is required If the error persists contact your service representative P200 Enable...

Page 112: ...ion Obtain and discard any purged output and press the Continue button If the error persists contact your service representative P208 ROS purge malfunction detected in active image area The laser syst...

Page 113: ...ts contact your service representative P216 Interpolation connector fault The interpolation connector is either damaged or disconnected Action No action is required If the error persists contact your...

Page 114: ...occurred with the video data Action Press the Continue button If the error persists contact your service representative P294 24 volt power to pixel board is missing The power supply to the pixel board...

Page 115: ...IPS Messages Guide IPS NPS LPS graphics Dpc0010a cgm iii IPS NPS LPS graphics dpc0474a cgm 1 1 IPS NPS LPS graphics dpc0334a eps 2 2 IPS NPS LPS graphics Npsug29a tif 300 dpi 2 3 IPS NPS LPS graphics...

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