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BUS Updated 12/2011
07/2011
2-749
WorkCentre 5335 Family Service Documentation
036-788, 036-789
Status Indicator RAPs
Initial Issue
036-788 Poll Send Error at Remote RAP
BSD-ON:
BSD 34.1 - FAX
There is a fax error with either the Fax controller or the receiving fax. "No Poll Send Original"
(RSSP) was returned from the remote machine.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
036-789 No Password for RSSP Receive RAP
BSD-ON:
BSD 34.1 - FAX
There is a fax error with either the Fax controller or the receiving fax. No password for RSSP
was received for the CSS PA password entered.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).