BUS Updated 12/2011
07/2011
2-218
WorkCentre 5335 Family Service Documentation
016-583, 016-584
Initial Issue
Status Indicator RAPs
016-583 Lock Folder Creation Failure RAP
A failure in creating a FTP scan lock folder
Procedure
Check the following:
•
If the existing lock directory (*.LCK) is left on the destination, manually delete it and retry
the job.
•
That the specified name is a folder name that can be created in the storage place.
•
That there is no folder with the same name as the specified one.
•
That the storage place has some space available.
016-584 Folder Creation Failure RAP
A failure in creating a FTP scan folder
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1.
Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2.
Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder. Then delete the file and folder. This will verify that
the machine's User account has proper permissions on the FTP server.
3.
Have them verify that there is sufficient file space in the destination on the FTP server to
allow the machine to transfer files.
4.
Have the customer check for an abundance of files and folders and delete some of them
if possible.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.