BUS Updated 12/2011
07/2011
2-1022
WorkCentre 5335 Family Service Documentation
OF 16-1
Initial Issue
Status Indicator RAPs
OF 16-1 Network Checkout
Check for SMB Failure
The following describes the possible causes, check procedures, and corrective actions when a
failure occurs when SMB is used.
1.
Check at [Printer Not Found]
2.
Check at [Print Not Available]
3.
Check at [Documents Cannot Be Deleted from [Printer] Window]
4.
Check [Machine Settings]
a.
IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
Table 1 Printer Not Found
Cause
Check Method
Corrective Action
The operation protocols of the computer
and main processor are different.
Though the printer can be found when search is performed using
[Search Other Computer] ([Start] > [Search] > [Other Comput-
ers], it cannot be found in [Network Computers].
Match the SMB transport protocols (NetBEUI, TCP/IP) of the main pro-
cessor and each computer.
Networks (subnets) are different.
Though the printer can be found when search is performed using
[Search Other Computer] ([Start] > [Search] > [Other Comput-
ers], it cannot be found in [Network Computers].
When the main processor and the computer are in different networks,
check with the System Administrator.
The host name set in the main processor
already exists.
Print the "System Settings List". Check that "Host name dupli-
cated" is described in the SMB status information.
Use CentreWare Internet Services to change the host name to an undu-
plicated name or return the main processor settings to default.
Table 2 Print Not Available
Cause
Check Method
Corrective Action
The main processor is processing a print
request from another computer.
(When [Do not spool] is set for [Receiving
Buffer])
Check that the main processor is processing a print. (A write error
dialog appears indicating that there are no areas to stored the
files in queue.)
After print process has been completed in the main processor, issue a
print request or switch the main processor setting to the spool mode.
The number of connections in the main pro-
cessor exceeds the maximum value.
The port connection is also being held when the printer is paused
due to no paper because it is held since a job request has been
issued to Net until printing is complete.
Check the maximum number of sessions of SMB from the EWS
"Protocol" menu to check that the jobs more than "maximum
number of sessions" were requested at the same time at site.
Wait for a while and issue the same print request again.
Or, check the number of users that can use the machine at the same time
and set the maximum number of sessions to an appropriate value from
the EWS "Protocol" menu.
Table 3 Documents Cannot Be Deleted
Cause
Check Method
Corrective Action
Try to delete all the print data displayed in
[Printers] window. (This can only be done by
the administrator of this machine.)
From the "Printers" menu, check if the print data is tried to be
deleted. ([Clear Print Jobs] menu)
Select the print data to be deleted and delete the print data from [Docu-
ments] menu in the [Printers] window. ([Cancel Job] menu)
There are different print data owners.
Check that the name displayed [Owner] of the selected print
data matches the login name who has logged in to Windows.
Log in to Windows using the name displayed in [Owner] of the print data
to delete the data.
Service Pack 4.0 or later is not installed. (For
Windows NT 4.0)
Check the version of Service Pack, which is displayed at start up
of Windows NT 4.0.
Install Service Pack version 4.0 or later.