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BUS Updated 12/2011
07/2011
2-1029
WorkCentre 5335 Family Service Documentation
OF 16-1, OF 99-1
Status Indicator RAPs
Initial Issue
The following describes the corrective actions for troubles when Mail Notice Service, Print E-
mail, or Scanner (Send E-mail) is used.
OF 99-1 Reflective Sensor RAP
Sensors consist of a light-emitting diode and a photo transistor. When energized, the light from
the LED causes the photo transistor to conduct, drawing current through a pull-up resistor. The
voltage drop across the resistor causes the input signal to the control logic to change from a
high to a low.
Reflective sensors operate by light from the LED being reflected off the paper to the photo tran-
sistor, causing the output of the sensor to go to the low (L) state.
Initial Actions
Ensure that the sensor is not actuated.
Procedure
NOTE: To view the Circuit Diagram for this procedure refer to (
Figure 1
).
Enter the component control code indicated in the Procedure and/or Circuit Diagram of the
RAP that sent you here. Actuate the sensor using a sheet of paper. The display changes
with each actuation.
Y
N
Clean the sensor and then block and unblock it. The display changes with each actua-
tion.
Y
N
Access to some sensors in this machine is difficult. Follow the Y leg if you can
access the sensor connector. Follow the N leg if access is not possible. The sen-
sor connector is accessible.
Y
N
Check the voltage at the output of the PWB or power supply (refer to the Circuit
Diagram). In
Figure 1
for this generic procedure, voltage is provided from J533
on the I/F (MDD) PWB. Check for pull-up voltage for the output signal. This volt-
age will be 5 VDC or +3.3 VDC depending on the circuit (refer to the
sensors BDSD or Circuit Diagram for the correct voltage). The voltage corre-
sponds with the voltage shown in the Circuit Diagram.
Y
N
Check for short circuit(s) that may be loading down the line. Check the
power input to the PWB(s). If this does not resolve the problem, replace
the PWB.
Refer to the Circuit Diagram. Check the wires from the PWB to the sensor for
opens, shorts, or loose contacts. If the wires are OK, replace the sensor. If this
does not resolve the problem, replace the PWB
The display indicates a constant L.
Y
N
Check for +5VDC to the sensor (typically pins 1 and 3 on a 3 pin connec-
tor). +5 VDC is present.
Y
N
Use the circuit diagram and/or the wirenets in Section 7 to trace the prob-
lem.
Table 11 Mail Failure
Symptoms
Corrective Action
Cannot receive mails
(Print E-mail)
1. Check that the machine mail address has been set.
2. Check that [Receive E-mail] is set to [Enabled].
3. Check that the SMTP server IP address and the POP3 server IP
address (when POP3 is selected for receiving protocol), etc. are
set properly.
4. Check that the POP user name and password are set properly.
5. Check that [Domain List] has been set. Check that the user's
domain is included in the receive-allowed domains using Centre-
Ware Internet Services.
6. Check that the SMTP and POP servers are operating properly.
Check with the Network Administrator.
Mails cannot be sent
(Mail Notice, Scanner
(Send E-mail))
1. Check that the machine mail address has been set.
2. Check that [Mail Notice Service] is set to [Enabled]. (For mail
notice)
3. Check that [Send E-mail] is set to [Enabled].
4. Check that the SMTP server IP address etc. is set properly.
5. Check that the notification items to be sent have been set cor-
rectly. (For Mail Notice) Check settings from the CentreWare Inter-
net Services Properties screen.
6. Check that the send destination mail address has been entered
properly.
7. Check that the SMTP server is operating properly. Check with
the Network Administrator.
A
B
C
D