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BUS Updated 12/2011
07/2011
2-659
WorkCentre 5335 Family Service Documentation
035-719, 035-720
Status Indicator RAPs
Initial Issue
035-719 Busy Tone Detected at Phase-B RAP
BSD-ON:
BSD 34.1 - FAX
A busy tone was detected in receive Phase-B (pre-message processing).
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
035-720 Unable to Receive by Remote RAP
BSD-ON:
BSD 34.1 - FAX
•
A compatibility problem
•
Can not receive the DIS/NSF/NSC/DTC (DIgital Identification/Non-Standard Facilities/
Non-Standard Facilities Command/Digital Transmit Command) signals
•
Memory is full
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).