Chapter 5
Page no. 374
JC-PRE-A001.fm
GE Healthcare
Senographe DS
Revision 1
Service Information and Procedures Class A 2385072-16-8EN
Job Card PRE A001 - Checking for Damage
4
REPORTING DAMAGE
1. Contact the GE Healthcare Distributor and/or GE Healthcare Account Manager from which the prod-
uct was purchased to inform them of the damage. Be ready to supply the following information:
•
name of carrier
•
delivery date
•
consignee name
•
freight or express bill number
•
item damaged
•
extent of damage
2. The GE Healthcare Distributor and/or GE Healthcare Account Manager will contact the factory of ori-
gin to determine the most cost effective way to repair the damage.
•
If damage deemed to warrant a factory repair, a Return Merchandise Authorization (RMA) will be
issued to return damaged product to factory. Factory will provide quote to repair damaged equip-
ment after inspection of damage upon receipt of damaged equipment. Do not ship any damaged
product back to factory without an RMA.
•
If damage is deemed minimal and can be repaired in the field with replacement parts, the factory
will provide a quote to the consignee to purchase those parts.
•
If damage is deemed catastrophic and requires complete replacement of damaged equipment,
GE Healthcare will provide a quote to the consignee with quote to replace damaged equipment.
3. Discuss how to proceed with your GE Healthcare Distributor and/or GE Healthcare Account Man-
ager:
•
If you determined that the bad transportation was to blame for the damage then your GE Health-
care Distributor and/or GE Healthcare Account Manager will advise you how to file a transporta-
tion claim and how to proceed with the transportation claim process.
•
If you determined that the transportation was not to blame for the damage then your GE Health-
care Distributor and/or GE Healthcare Account Manager will advise you how to file a manufactur-
ing claim and how to proceed with the manufacturing claim process.