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OPERATION GUIDE - THE RECEIVED IMAGE FILE CANNOT BE OPENED
file:///G|/Documents/Products/MX2610_3110_3610N/Operation%20Manual/MX3610OP_0122A1/mx3610_ex_ope/contents/08-014-05.htm[24/03/2011 3:05:18 PM]
MX-2610N / MX-3110N / MX-3610N
THE RECEIVED IMAGE FILE CANNOT BE OPENED
TROUBLESHOOTING
If you are unable to solve a problem using the solutions in this manual, press the [Power]
button and then turn the main power switch to the "
"position. Wait at least 10 seconds and
then turn the main power switch to the "
"position. After the main power indicator colour
changes from orange to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of
the touch panel is not grey, do not switch off the main power switch or unplug the
power plug. This may damage the hard drive or cause the data being stored or
received to be lost.
Point to check
Solution
Does the viewer program used by the
recipient support the format of the received
image data?
Use a software program that is
capable of opening the selected file
type and compression mode.
The recipient may be able to open the file if
you change the file type and compression
mode selected at the time of transmission.
Does a message appear prompting you to
enter your password?
Ask the sender for the password, or
have the image sent again in a non-
encrypted format.
The received file is an encrypted PDF file.