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OPERATION GUIDE - TRANSMISSION DOES NOT TAKE PLACE
file:///G|/Documents/Products/MX2610_3110_3610N/Operation%20Manual/MX3610OP_0122A1/mx3610_ex_ope/contents/08-014-01.htm[24/03/2011 3:05:15 PM]
MX-2610N / MX-3110N / MX-3610N
TRANSMISSION DOES NOT TAKE PLACE
TROUBLESHOOTING
If you are unable to solve a problem using the solutions in this manual, press the [Power]
button and then turn the main power switch to the "
"position. Wait at least 10 seconds and
then turn the main power switch to the "
"position. After the main power indicator colour
changes from orange to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of
the touch panel is not grey, do not switch off the main power switch or unplug the
power plug. This may damage the hard drive or cause the data being stored or
received to be lost.
Point to check
Solution
Did you select the correct destination? Is the
correct information (e-mail address or FTP
server information) stored for that destination?
Make sure that the correct
information is stored for the
destination and that the destination
is correctly selected.
If delivery by e-mail (Scan to E-mail) is
unsuccessful, an error message such as
"Undelivered Message" may be sent to the
designated administrator's e-mail address.
This information may help you determine the
cause of the problem.
Does the image file exceed the e-mail
attachment limit set in the setting mode
(administrator)?
Check with your administrator.
If your administrator has set a limit on the size
of transmitted files, a file that exceeds the limit
cannot be transmitted.
Did the image file exceed the file attachment
size limit of your mail server?
(When Scan to E-mail is used.)
Reduce the size of the file
attachment (reduce the number of
pages to scan) for one e-mail
transmission.
The size of the file can also be reduced by
scanning using a lower resolution setting. Ask
your mail server administrator (or Internet
service provider, etc.) what the file size limit is
for one e-mail transmission.
Has the folder on the destination computer
been set as a shared folder so that files can
be sent to it?
(When using Scan to Network Folder.)
If the destination folder is not
configured as a shared folder, select
"share" in the folder properties.
If the folder was moved or otherwise changed,