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monitor bcms
Issue 1 May 2002
7-217
555-233-143
Output for monitor bcms split
The following display shows a typical result when
mon bcms spl 1 is entered.
Field Descriptions
Split:
The number of the split requested. This field is translation data.
Split Name:
The name of the split requested. If no name exists the split extension is
displayed in the form “EXT xxxxx”. This field is translation data.
Date:
The current date and time which is updated every 30 seconds or when the
UPDATE key is pressed.
Calls Waiting:
The number of calls currently waiting in this split’s queue. If any of these
calls are Direct Agent Calls, the field will be preceded by an asterisk. This
field is real-time status data.
Oldest Call:
The time in minutes:seconds that the current oldest call has waited in this
split’s queue. This field is real-time status data.
Staffed:
The number of agents currently logged into this split. This field is real-time
status data.
Avail
The number of agents currently available to receive an Automatic Call
Distribution (ACD) call in this split. Agents are in either the Auto-in or
Manual-in work modes and are not currently on a call. If the agent is on
another split’s call or in After Call Work (ACW) for another split, this agent
is not considered available and will not be recorded here. This field is
real-time status data.
ACD
The number of agents in this split currently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that are being
handled by this split that arrive as coverage from another split. This field
also includes outbound calls (Outgoing Call Manager) that are distributed
through the ACD. Note that if an agent puts an ACD call on hold, but does
not enter another state (for example, the agent does not enter the AVAIL
state), the agent will still be seen as in the ACD state. This field is real-time
status data.
monitor bcms split 1 Page 1 of 1
BCMS SPLIT (AGENT) STATUS
Split: 1
Split Name: hunt group 1 Date: 9:02 TUE OCT 22 1991
Calls Waiting: 0
Oldest Call: 0:00
0=Staffed 0=Avail 0=ACD 0=ACW 0=AUX 0=Extn 0=OtherSplit
AGENT EXT STATE TIME ACD EXTN IN EXTN OUT
CALLS CALLS CALLS
Содержание S8700 Series
Страница 50: ...Maintenance Architecture 555 233 143 1 26 Issue 1 May 2002 ...
Страница 74: ...Initialization and Recovery 555 233 143 3 12 Issue 1 May 2002 ...
Страница 186: ...Alarms Errors and Troubleshooting 555 233 143 4 112 Issue 1 May 2002 ...
Страница 232: ...Additional Maintenance Procedures 555 233 143 5 46 Issue 1 May 2002 ...
Страница 635: ...status psa Issue 1 May 2002 7 379 555 233 143 status psa See status tti on page 7 406 ...
Страница 722: ...Maintenance Commands 555 233 143 7 466 Issue 1 May 2002 ...
Страница 1121: ...CARR POW Carrier Power Supply Issue 1 May 2002 8 399 555 233 143 Figure 8 19 Power Distribution Unit J58890CH 1 ...
Страница 1447: ...E DIG RES TN800 reserve slot Issue 1 May 2002 8 725 555 233 143 E DIG RES TN800 reserve slot See ASAI RES ...
Страница 1735: ...LGATE AJ Issue 1 May 2002 8 1013 555 233 143 LGATE AJ See BRI SET LGATE BD See BRI BD LGATE PT See BRI PT ...
Страница 1846: ...Maintenance Object Repair Procedures 555 233 143 8 1124 Issue 1 May 2002 Figure 8 62 TN787 MMI MULTIMEDIA INTERFACE CIRCUIT PACK ...