display capacity
Issue 1 May 2002
7-101
555-233-143
Output - page 5
Screen 7-4.
System Capacity form (page 5 of 9)
Field Descriptions (Page 5)
Hunt Groups, Splits, or Skills
Groups/Splits/
Skills
The number of ACD hunt groups.
Logged-In ACD
Agents
A real-time field displaying the number of agents actually logged in. For
example, if an agent is logged into 4 skills (and there are no other agents),
then the
Logged-In ACD Agents
field is 1 and the
Group
Members Per System
field is 4.
Group Members
Per System
The number of agent/group pairs.
CMS Measured
ACD Members
The number of agent pairs being measured by CMS.
Queue Slots Per
System
The number of hunt group queue positions.
Queue Status
Buttons
The number of hunt group queue status buttons administered on stations.
There are four types of queue status buttons; attendants use the last two
queue status buttons:
■
q-calls (Queue Calls)
■
q-time (Queue Time)
■
atd-qcalls (ATD - Queue Calls)
■
atd-qtime (ATD - Queue Time)
Page 5 of 9
SYSTEM CAPACITY
System
Used Available Limit
- - - - - - - - - - - - -
HUNT GROUPS, SPLITS, OR SKILLS
Groups/Splits/Skills: 9 591 600
Logged-In ACD Agents: 0 5200 5200
Group Members Per System: 17 9983 10000
CMS Measured ACD Members: 0 10000 10000
Queue Slots Per System: 2 14998 15000
Queue Status Buttons: 0 2000 2000
Intercom Groups Per System: 0 256 256
Modem Pool Groups Per System: 0 63 63
Personal CO Line (PCOL) Trunk Groups: 0 200 200
Содержание S8700 Series
Страница 50: ...Maintenance Architecture 555 233 143 1 26 Issue 1 May 2002 ...
Страница 74: ...Initialization and Recovery 555 233 143 3 12 Issue 1 May 2002 ...
Страница 186: ...Alarms Errors and Troubleshooting 555 233 143 4 112 Issue 1 May 2002 ...
Страница 232: ...Additional Maintenance Procedures 555 233 143 5 46 Issue 1 May 2002 ...
Страница 635: ...status psa Issue 1 May 2002 7 379 555 233 143 status psa See status tti on page 7 406 ...
Страница 722: ...Maintenance Commands 555 233 143 7 466 Issue 1 May 2002 ...
Страница 1121: ...CARR POW Carrier Power Supply Issue 1 May 2002 8 399 555 233 143 Figure 8 19 Power Distribution Unit J58890CH 1 ...
Страница 1447: ...E DIG RES TN800 reserve slot Issue 1 May 2002 8 725 555 233 143 E DIG RES TN800 reserve slot See ASAI RES ...
Страница 1735: ...LGATE AJ Issue 1 May 2002 8 1013 555 233 143 LGATE AJ See BRI SET LGATE BD See BRI BD LGATE PT See BRI PT ...
Страница 1846: ...Maintenance Object Repair Procedures 555 233 143 8 1124 Issue 1 May 2002 Figure 8 62 TN787 MMI MULTIMEDIA INTERFACE CIRCUIT PACK ...