list skill-status
Issue 1 May 2002
7-207
555-233-143
Output (for S8700 IP Connect)
Field Descriptions
Group No.
The number of the hunt group/skill group being reported
Group Name
DEFINITY name associated with the hunt group/skill group (not the CMS
name)
Group Type
Call distribution method for the hunt group/skill group
SLS
Service level supervisor
CSO
Call selection override
OCW
(Activate on) Oldest call waiting
DTA
Dynamic threshold adjustment
DPA
Dynamic percentage adjustment
DQP
Dynamic queue position
SO
Service objective
Extension
Service Level
Extension number of the hunt group/skill group and the assigned service
level targets (represents percentage of calls answered in a specific number
of seconds)
Level 1
Threshold
First wait time threshold; when value is exceeded, calls queued to group of
reserve agents.
list skill-status Page 1 of 5
SKILL STATUS
S C O D D D Extension/
Grp Grp Grp L S C T P Q Service Level 1 Level 2
No. Name Type S O W A A P SO Level Threshold Threshold S EWT OCW
1 CC HG 1 70631
ead-mia y n y n n 20 / 40 / 60 / 0 0
2 CC HG 2 70632
ead-mia n n 20 / / / 0 0
3 CC HG 3 70633
ead-mia n n 20 / / / 0 0
4 CC HG 4 70634
ead-mia n n 20 / / / 0 0
5 CC HG 5 70635
ead-mia n n 20 / / / 0 0
6 CC HG 6 70636
ead-mia n n 20 / / / 0 0
7 CC HG 7 70637
ead-mia n n 20 / / / 0 0
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Содержание S8700 Series
Страница 50: ...Maintenance Architecture 555 233 143 1 26 Issue 1 May 2002 ...
Страница 74: ...Initialization and Recovery 555 233 143 3 12 Issue 1 May 2002 ...
Страница 186: ...Alarms Errors and Troubleshooting 555 233 143 4 112 Issue 1 May 2002 ...
Страница 232: ...Additional Maintenance Procedures 555 233 143 5 46 Issue 1 May 2002 ...
Страница 635: ...status psa Issue 1 May 2002 7 379 555 233 143 status psa See status tti on page 7 406 ...
Страница 722: ...Maintenance Commands 555 233 143 7 466 Issue 1 May 2002 ...
Страница 1121: ...CARR POW Carrier Power Supply Issue 1 May 2002 8 399 555 233 143 Figure 8 19 Power Distribution Unit J58890CH 1 ...
Страница 1447: ...E DIG RES TN800 reserve slot Issue 1 May 2002 8 725 555 233 143 E DIG RES TN800 reserve slot See ASAI RES ...
Страница 1735: ...LGATE AJ Issue 1 May 2002 8 1013 555 233 143 LGATE AJ See BRI SET LGATE BD See BRI BD LGATE PT See BRI PT ...
Страница 1846: ...Maintenance Object Repair Procedures 555 233 143 8 1124 Issue 1 May 2002 Figure 8 62 TN787 MMI MULTIMEDIA INTERFACE CIRCUIT PACK ...