614
Warranty and After Sales Service
Troubleshooting
22
Warranty
and
A
fter
Sales
S
ervice
•
A written warranty is provided on purchase of the mova. After confirming the contents of the guarantee
as well as the name of the shop and date of purchase, keep it in a safe place.
If necessary items are not filled out, contact the shop where you purchased the mova.
The period of free guarantee is for 1 year from the date of purchase.
•
Since components that generate electro-magnetism are used in the earpiece of the mova, do not allow
cash cards, etc. or similar that are vulnerable to magnetism near the phone. Those saved data may be
cleared magnetically.
•
The specifications of this product and accessories are subject to change without notice.
About the warranty
■
If you experience problems with your phone
Before asking for repairs, see
Something Wrong? First Check for Problems (see p.598).
If the problem remains unsolved, contact one of the numbers below or visit an NTT DoCoMo service
center.
•
DoCoMo Group
After sales service
■
Within the guarantee coverage
The mova is repaired in accordance with the warranty.
•
If you request repair of your mova, always bring your warranty card. Even during the warranty
period, you may incur repair fees if you do not present it or the failure and damage is caused by
incorrect customer handling.
•
Repairs of damages resulting from use of devices or consumables other than those designated by
DoCoMo is charged even during the warranty period.
■
Repair may not be performed in the following cases:
Please be advised that if the watertight seal is breached, if corrosion is found as a result of testing
due to water leaks, condensation, sweat, or the inside board is damaged or deformed, it may not be
possible to repair the mova. If the mova can be repaired, the repairs are not covered under
warranty and you are charged.
■
After expiration of the warranty period
We repair the phone on request if it can be fixed. Charges apply.
■
Spare parts availability
Replacement parts will be kept in stock for at least 6 years after termination of production. The
mova may be repaired during this period. Even if 6 years have passed, call one of the phone
numbers listed above to ask if the phone can still be repaired.
Note:When the result of an inquiry indicates that a repair is required
Take your mova to an authorized NTT DoCoMo service center within office hours. Note that
you must present your warranty card to qualify for warranty service.
For technical inquiries (in Japanese only)
No prefix
113
(toll free)
*
Can only be called from DoCoMo mobile phones and PHSs
*
Please confirm the phone number before you dial.
For more information, please refer to the list of service centers supplied with your mova.
0120-800-000
(toll free)
*
Can be called from mobile phones and PHSs
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