monitor bcms
Issue 5 October 2002
349
555-233-119
Use clear port command to reactivate the port.
Use list marked-ports command to display the marked ports in list format. All
marked port information is saved as part of translations.
monitor bcms
Use monitor bcms to display output for agents and splits, and to summarize the
bcms condition. This on-line status report automatically updates every 30
seconds, or by pressing the UPDATE key, until the command is canceled by
pressing the CANCEL key. Three display options are available: skill, split, and
system.
Qualifier Description
Action/Object
Qualifier
Qualifier Description
Logins
Defaults
Feature Interactions
mark port
location
Location of the port to be
marked: PCSSpp
Examples:
mark port 1c0208
mark port 2a1001
init
inads
craft
none
none
Action/Object
Qualifier
Qualifier Description
Logins
Defaults
Feature Interactions
monitor bcms
split
split number
system
system number
skill
skill number
init
inads
craft
cust
rcust
bcms
browse
none
none
split
Specifies that the command display status information for a specified
split number (an ACD hunt group).
split
number
The split’s identity to the switch and BCMS; an ACD hunt group
number (split number). This parameter is entered only when the “split”
parameter is entered.
system
This specifies that the command display split queue status as well as
cumulative split information for all the BCMS measured splits.
system
number
ACD hunt group numbers (split numbers) separated by spaces and/or
split number ranges separated by a hyphen (-).
skill
This specifies that the command display status information for a
specified skill number.
skill
number
The skill’s identity to the switch and BCMS; an ACD hunt group number
(skill number). This parameter is entered only when the “skill”
parameter is entered.