display capacity
Issue 5 October 2002
211
555-233-119
Screen 50.
System Capacity (page 5 of 9)
Field descriptions (page 5)
Hunt Groups, Splits, or Skills
Groups/Splits
/Skills
The number of ACD hunt groups.
Logged-In ACD
Agents
A real-time field displaying the number of agents actually logged in.
For example, if an agent is logged into 4 skills (and there are no
other agents), then the
Logged-In ACD Agents
field is 1 and the
Group Members Per System
field is 4.
Group Members
Per System
The number of agent/group pairs.
CMS Measured
ACD Members
The number of agent pairs being measured by CMS.
Queue Slots
Per System
The number of hunt group queue positions.
Queue Status
Buttons
The number of hunt group queue status buttons administered on
stations. There are four types of queue status buttons; attendants
use the last two queue status buttons:
■
q-calls (Queue Calls)
■
q-time (Queue Time)
■
atd-qcalls (ATD - Queue Calls)
■
atd-qtime (ATD - Queue Time)
(Page 5)
SYSTEM CAPACITY
System
Used Available Limit
- - - - - - - - - - - - -
HUNT GROUPS, SPLITS, OR SKILLS
Groups/Splits/Skills: 9 591 600
Administered Logical Agents:
Administered Logical Agent-Skill Pairs:
Logged-In ACD Agents: 0 5200 5200
Logged-In Advocate Agents:
Logged-In IP-Softphone Agents:
Group Members Per System: 17 9983 10000
CMS Measured ACD Members: 0 10000 10000
Queue Slots Per System: 2 14998 15000
Queue Status Buttons: 0 2000 2000
Intercom Groups Per System: 0 256 256
Modem Pool Groups Per System: 0 63 63
Personal CO Line (PCOL) Trunk Groups: 0 200 200