Televes OLT 769401, User Manual

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Descripción del producto
464
8. Troubleshooting
This chapter describes the most common problems on the OLT1T3 equipment configuration and operation and the procedures to handle with
those via the WEBTI (local management interface).
8.1 Common Problem Handling
Problem description Possible Cause(s) Procedure
WEBTI window incorrect
display
The browser you are using is not internet
explorer
You are using the internet explorer
without compatibility view configured
The equipment you are accessing with
the WEBTI local management is not in the
Explorer compatibility view list.
Use internet explorer browser with compatibility
mode to access the equipment via local
management WebTi interface;
Please refer to section 5.1.2 Configuring the Web
Browser
The ONU is an ONT-RGW
, the VoIP interface was
selected at OLT ONU
configuration tables,
but VoIP is not working
properly at the client
side
If the ONU is an ONT-RGW, VoIP is not
configured at the OLT but it is configured at
the ONT-RGW GUI (Graphical User Interface);
Please refer to ONT Gateway Family user manual
for the VoIP service configuration.
While making a service
configuration at the
ONT-RGW, the OLT ONU
configuration table is
not available
The most common cause for this issue is the
interface associated to the service was one
of the ETH ONT-RGW interfaces
Any service configured at the ONT-RGW must
have as associated interface the VEIP (Virtual
Ethernet Interface Port) OLT configuration tables
for this ONT-RGW at the Services tables, for the
service not working, select the view link at the
details column to view the service configuration
details, at the port configuration verify is VEIP is
the associated port; if not correct it.
An ONU equipment just
added is shown in status
absent a few seconds
afterwards
--
Use refresh button to force the update of the
window
A configured multicast
service is not working
A an unicast service associated to the
multicast service (with the same UNI-
C-VLAN used for the Multicast service)
must always be configured for the IGMP
messages
The Multicast Group List was not
configured
The IGMP Proxy is not enabled.
At the Configuration menus item services, verify
at the services table that a unicast service exists
configured with the same UNI-C-TAG as the
multicast service, with IGMP flag selected and
that is administratively up. If such service does
not exist or not correctly configured change its
configuration and save it.
Go to Configuration, Multicast, Group List
and add the multicast groups needed for that
service
Go to Configuration, Multicast, Proxy and
enable it.
You have just upgraded
the OS of your OLT and
are trying to configure
admin up or down an
uplink port and receive
the following error
message:
0703010A::NULL
message received from
client applications
--
Close the browser and clean the cache.
Table 8-1: Common Problem Handling list