Suzuki RA410, Manual

Page: 251 / 761

ENGINE 6-7
1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such an inspection form as shown below will facilitate collecting information to the point required
for proper analysis and diagnosis.
CUSTOMER PROBLEM INSPECTION FORM (EXAMPLE)
User name: Model: VIN:
Date of issue: Date of Reg.: Date of problem: Mileage:
PROBLEM SYMPTOMS
Difficult Starting
No cranking
No initial combustion
No combustion
Poor starting at
( cold warm always)
Other Poor Driveability
Hesitation on acceleration
Back fire/
After fire
Lack of power
Surging
Abnormal knocking
Other
Poor idling
Poor fast idle
Abnormal idling speed
( High Low) (
r/min.)
Unstable
Hunting (
r/min. to r/min.)
Other
Engine Stall when
Immediately after start
Accel. pedal is depressed
Accel. pedal is released
Load is applied
A / C Electric load P / S
Other
Other
OTHERS:
VEHICLE/ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Environmental Condition
Weather
Temperature
Frequency
Road Fair Cloudy Rain Snow Always Other
Hot Warm Cool Cold (
° F / °C) Always
Always Sometimes ( times/ day, month) Only once Under certain condition
Urban Suburb Highway Mountainous ( Uphill Downhill) Tarmacadam
Gravel Other
Vehicle Condition
Engine
Condition Cold Warming up phase Warmed up Always Other at starting
Immediately after start Racing without load Engine speed (
r/min)
Vehicle
condition During driving: Constant speed Accelerating Decelerating
Right hand corner left hand corner When shifting (Lever position
) At stop
Vehicle speed when problem occurs ( km/h, Mile/h) Other
Malfunction indicator
lamp condition
Always ON Sometimes ON Always OFF Good condition
Diagnostic trouble
First check: No code Normal code Malfunction code ( )
g
code
Second check: No code Normal code Malfunction code ( )
NOTE:
The above form is a standard sample. It should be modified according to conditions characteristic of each
market.