Customizing Answering Schedule Tables
How the Automated Attendant Routes a Trunk Call
114
NT System Guide
Chapter 3: Programming
How the Automated Attendant Routes a Trunk Call
Figure 3-2: How the Automated Attendant Routes a Trunk Call
Trunk XXX rings into
VM port #1 on
Monday at 8 A.M.
AST = Answering Schedule Table
DAT = Dial Action Table
1
2
No
Yes
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
Does
the schedule
send calls to
a Call Routing
Mailbox?
Does
the schedule
send calls to
a Subscriber
Mailbox?
Does
the schedule
send calls to an
Announcement
Mailbox?
Does
the schedule
send calls to a
Message Center
Mailbox?
Does
the schedule
send calls to an
Interactive
Mailbox?
Does
the schedule
send calls to a
Directory Dialing
Mailbox?
Does
the schedule
send calls to a
FAX or Modem
Mailbox?
No
Yes
Does
the Call
Routing Mailbox
have a DAT?
VM
answers
the call
with the
voice
prompt,
"Please
enter your
mailbox
number".
VM answers the call with the Welcome
Message and Instruction Menu for the
Call Routing Mailbox. When the caller dials
a code, VM routes the call using the DAT.
VM looks in the
AST for the schedule
that handles calls
on Monday at 8 A.M.
Does
Trunk
Mailbox XXX
have an
AST
No
Yes
Does
VM
have an
AST?
Yes
Is there a
matching Trunk
mailbox for the
Trunk ID?
Does
Voice Mail have
Caller ID Lookup
Table?
Yes
Does
Lookup Table
have a match for the
Inbound Call?
No
No
No
No
No
Does
Trunk ID include
Caller ID
information?
No
Yes
Does
Phone System
send Trunk ID
Protocol?
VM answers
the call with
the voice prompt,
"Please enter your
mailbox number".
Yes
Yes
Perform
Match
Function.
C24-FLOW
VM answers the call
with the Announcement
Message for the
Announcement
Mailbox.
VM answers the call
with the Welcome
Message for the
Message Center
Mailbox.
VM answers the call
with the first Interactive
prompt for the
Interactive Mailbox.
2
VM answers the
call with the voice
prompt, "Please
enter your security
code (if one is
assigned)". or "You
have X messages".
VM answers the call with
the Welcome Message
and Instruction Menu for
the Directory Dialing
Mailbox (if recorded).
Then VM plays the
Directory Dialing
Message.
VM lets caller use
FAX-On-Demand or the
internal modem
(respectively).
1
Summary of Contents for NVM-NT
Page 28: ...Table of Contents Chapter 5 Maintenance xxvi NT System Guide ...
Page 130: ...Installing SMDI 102 NT System Guide Chapter 3 Programming ...
Page 146: ...Customizing Caller I D Tables General Tab 118 NT System Guide Chapter 3 Programming ...
Page 156: ...Customizing Callout Options Optional Tab 128 NT System Guide Chapter 3 Programming ...
Page 182: ...Customizing Distribution Lists General Tab 154 NT System Guide Chapter 3 Programming ...
Page 338: ...Customizing Port Options General Tab 310 NT System Guide Chapter 3 Programming ...
Page 358: ...Customizing System Options Timers Tab 330 NT System Guide Chapter 3 Programming ...
Page 362: ...Customizing System Options Timers Tab 334 NT System Guide Chapter 3 Programming ...
Page 367: ...Customizing Tenant Options General Tab Chapter 3 Programming NT System Guide 339 ...
Page 396: ...Viewing and Printing Reports System Options Report 368 NT System Guide Chapter 3 Programming ...
Page 400: ...Performing a Local Backup Backup Dialog Box 372 NT System Guide Chapter 3 Programming ...
Page 440: ...Using Port Activities 412 NT System Guide Chapter 3 Programming ...
Page 454: ...Using Message Status Message Status Dialog Box 426 NT System Guide Chapter 3 Programming ...