Nitsuko NVM-NT, System Manual

Page: 171 / 571

Customizing Dial Action Tables
General Tab
Chapter 3: Programming
NT System Guide
143
Key Action (cont’d)
Go to Language 1 or Language 2
Lets a caller press the programmed dialpad key to go to a mailbox and then hear all system
voice prompts in one of two language modes: Language 1 or Language 2. In the DAT assigned
to the Call Routing Mailbox that is processing the call, the Action is a GOTO. After the caller
presses the programmed dialpad key, the GOTO will route the call to another Call Routing
Mailbox. There voice prompts and instructions will play in the selected language.
For example: Suppose that Language 1 (LANG1) is English and Language 2 (LANG2) is
Spanish in your Voice Mail system. Also suppose that you want to use an instruction message
that prompts a Spanish-speaking caller to press 5 in order to hear all future voice prompts and
instructions in Spanish. If you set up Key 5 in a DAT to read as follows in the Call Routing
Mailbox that is processing the call:
Key 5: Action: LANG2
Number: 812
you would route the call of any caller who pressed 5 to Call Routing Mailbox 812, where all
voice prompts and instructions would be played to the caller in Spanish.
Availability: Only for systems with voice prompts in two or more languages.
Entries: LANG1
LANG2
Notes:
Enter in the Number field the mailbox number where the call is to be
transferred.
To assign a language to a Subscriber, Guest, or Message Center Mail-
box, select Mailbox Options on the Customize menu. If pressing a
LANG key logs the caller onto a Subscriber, Message Center, or Guest
Mailbox, the caller will hear the language programmed for that mail-
box, not the language assigned to the LANG key.
To select the Default Bilingual Mode for the system:
1. Select System Options on the Customize menu.
2. On the General 1 tab of the System Options dialog box:
Select the entry you prefer from the scroll-down menu for Default
Bilingual Mode.
To assign a Bilingual mode to a trunk, select Mailbox Options on the
Customize menu and then assign the language to the corresponding
Trunk Mailbox. (For instructions, see Trunk Mailbox on page ....... of
the Customizing Mailbox Options section.)
To record prompts for Language 1 and/or Language 2, use the System
Administrator Menu in the phone system. Also see the programming
for Go to a Mailbox on page 142.