Nitsuko NVM-NT, System Manual

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Using the Options on the System Administration Menu
Recording Music On Hold
436
NT System Guide
Chapter 3: Programming
Recordi ng Music On Hold
Description
Using a System Administrator Mailbox, you can record music or an announcement for the Call
Queuing wait time. The Voice Mail plays this recording to callers who are queuing (“waiting in
line”) for a busy Subscriber extension.
To work with a Music On Hold Message:
1. Call System Administrator Mailbox:
From any extension in the Voice Mail:
— Get intercom dial tone + Dial the Voice Mail master ext If requested, dial Sys
Admin Mailbox If requested, dial security code.
From outside, using the Voice Mail:
— Dial Auto Attendant Wait for gr Press # + Dial Sys Admin Mailbox
If requested, dial security code.
For more information on calling a mailbox, see the
2. Press S A (7 2) for S ystem A dministrator Menu.
3. Press M H (6 4) for M usic On H old.
4. Follow the voice prompts.
Availability: All versions of the NT Voice Mail.
Notes:
• For more information on Call Queuing, see Subscriber Mailboxes, Call Que-
ing on page 296.
• An intertenant System Administrator Mailbox lets you record Music On Hold
for any tenant. An intratenant System Administrator Mailbox lets you record
Music On Hold only for the tenant associated with the System Administrator
Mailbox.
Default:
A music recording. To hear the recording, you must actually queue for a
busy extension. If you record a substitute for the default, then erase the
substitute, the Voice Mail will revert back to using the default.
Notes:
• To convert a Subscriber Mailbox into a System Administrator Mailbox, use
Customize
¿
Mailbox Options
¿
Edit/Add
¿
Subscriber on
page 296.
• To enable Call Queuing for a Subscriber Mailbox, use Call Queing on
page 296.
• To set the Call Queuing hold timer and the No. of idle ports for Call Queuing,
use Customize
¿
System Options
¿
General 2
¿
Call Queuing
(Hold Timer)
on page 319 and
Customize
¿
System Options
¿
General 2
¿
Call Queuing (No. of Idle Ports) on page 319.