Nitsuko NVM-NT, System Manual

Page: 330 / 571

Customizing Mailbox Options
Trunk Mailboxes - General Properties Page
302
NT System Guide
Chapter 3: Programming
Bilingual Mode
This option lets you assign a language to the Trunk Mailbox. The Voice Mail plays this lan-
guage to any Automated Attendant caller who is using the trunk associated with this Trunk
Mailbox. A few of these voice prompts are as follows: Please hold a moment., and Extension
XXX is busy. To leave a message press 1. For other options press 2. and Good-bye, etc.).
Answering Schedule Table
This option lets you assign an Answering Schedule Table to the Trunk Mailbox. This Answer-
ing Schedule Table overrides the port's Answering Schedule Table.
Using Trunk Mailboxes for ACD Overflow
In ONYX systems, unanswered unscreened transfers to ACD groups can now be routed to
Trunk Mailboxes. Since a Trunk Mailbox can have an Answering Schedule Table, this allows
the unanswered
ACD calls to be handled differently depending on day/date/time. To set it up,
do the following:
O
Create an
ACD
group. Make sure the
ACD
master number has a circuit type, but no phone installed.
O
Create a Subscriber Mailbox whose number matches the ACD master number. In the Sub-
scriber's Extension field, enter the ACD master number.
O
In the Dial Action Table, set up unscreened transfers (
UTRF
) to the
ACD
group. Or, for the
Subscriber Mailbox that has the
ACD
master number, enable Forced unscreened transfer.
O
Make sure the overflow extension for the ACD master number is a Terminal Hunt Group.
Again, the Terminal Hunt Group number must have a circuit type, but no phone installed.
Then, create a Trunk Mailbox whose number matches the Terminal Hunt Group number.
For example, if the Terminal Hunt Group number is 333, create Trunk Mailbox 333.
Assign the desired Answering Schedule Table to the Trunk Mailbox.
O
Make sure that the
NEXT EXT IN HUNT
for the Terminal Hunt Group is the Voice Mail
master extension number.
O
Reset the Queues (
FC
1).
Availability: All versions of the NT Voice Mail
Default:
Depends on how your system is configured.
Entries:
Depends on how your system is configured. However, you have a
choice between two languages. Click in the box to view the other
selection.
Notes: The trunk Bilingual mode setting overrides the other types of bilingual
(language) settings in System Options.
Availability: All versions of the NT Voice Mail
Default:
None
Entries: 1-50
N-None
Notes: To create an Answering Schedule Table, use Customize
¿
Answering Schedule Tables
on page 105.
Availability: All versions of the NT Voice Mail
The following pertains to the ONYX phone systems