Submitting a Ticket
You can submit a Helpdesk ticket to receive support from QNAP.
1.
Open
Helpdesk
.
2.
Go to
Help Request
.
3.
Sign in with your QNAP ID.
4.
Specify the ticket details.
Field
User Action
Subject
Specify the subject.
Issue Category
Select an issue category, and then select an issue.
Issue Type
Select an issue type.
Operating System
Select an operating system.
Description
Specify a short description for each issue.
5.
Upload the attachments.
a.
Optional: Select
I am allowing QNAP Support to access my system logs
.
b.
Upload screenshots or other related files.
Note
• You can upload up to 8 attachments, including system logs.
• Each file must be less than 5 MB.
6.
Specify the following information.
Field
User Action
Your Email Address
Specify your email address.
Phone number
Specify your phone number.
Customer type
Select a customer type.
Company name
Specify your company name.
Note
This field only appears when Business User is selected in
Customer type
.
Your timezone
Select a timezone.
Apply the changes
to my profile in
QNAP Account
Center
Click to apply the changes to your profile in the QNAP Account Center.
First name
Specify your first name.
Last name
Specify your last name.
Your location
Select a location.
7.
Optional: Select
Apply the changes to my profile in QNAP Account Center
.
QTS 4.5.x User Guide
Helpdesk
563
