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Error Messages and Troubleshooting
R&S
®
ZNB/ZNBT
1378
User Manual 1173.9163.02 ─ 53
In addition, the system
"Info" dialog
offers valuable troubleshooting information. This
dialog can be opened via the "Info..." button in the SYSTEM – [SETUP] > "Setup" soft-
tool tab.
For details on the available information, see
Chapter 6.17.1.3, "Info Dialog"
The required troubleshooting information can also be generated in the system "Info"
dialog.
"Save Report"
collects the following information:
●
Setup, option, and hardware information, error log, and selftest results.
This information can also be retrieved using the "Save..." function of the "Info" dia-
log.
●
Current eeprom data.
●
A screenshot of the VNA display.
●
The latest 5 exception dumps.
The resulting
*.zip
file is written to the report directory
C:\Users\Public\Documents\Rohde-Schwarz\Vna\Report
. Its file name con-
tains the current date and time, e.g.
report_20180228_1658.zip
.
10.4
Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde
&
Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
&
Schwarz products.
Contact information
Contact our customer support center at
, or follow this
QR code:
Figure 10-3: QR code to the Rohde
&
Schwarz support page
Contacting Customer Support