Managing Phones
Adding an IP Softphone
96
Administrator’s Guide for Avaya Communication Manager
November 2003
5
Move to the
Data Restriction
field and type y.
Entering y in this field prevents calls to and from this extension from being interrupted by tone
signals. This is important for fax machines and modems as these signals can disrupt transmissions
of data.
6
In the
Distinctive Audible Alert
field, type n.
This eliminates the distinct 2-burst ring for external calls, which often interferes with the
auto-answer function on fax machines or modems.
7
Press
ENTER
to save your changes.
Adding an IP Softphone
Avaya IP Softphones enable the end user to control telephone calls directly from a personal computer
(PC). An end user can log in remotely to your company’s server running Avaya Communication Manager
and then make and receive telephone calls from the telephone extension.
Avaya IP Softphone supports the following modes:
•
Road-Warrior
You typically use this mode for laptop users who are travelling. In this mode, the PC LAN
connection carries both the call control signaling and the voice path. Because the audio portion of
the voice call is handled by the PC, you must have some kind of audio device (e.g., handset,
headset) PC to provide the audio connection.
•
Telecommuter or Avaya IP Agent
For the telecommuter or Avaya IP Agent mode, you make two separate connections to the Avaya
DEFINITY server. The signaling path is carried over an IP network and the voice path is carried
over the standard circuit-switched telephone network (PSTN). Since you are using a phone for
audio, you do not need an H.323 PC audio application.
The telecommuter mode uses the Avaya IP Softphone interface (on the user’s PC) and a standard
phone. The Avaya IP Agent mode uses the Avaya IP Agent interface (on the agent’s PC) and a call
center phone, such as a CallMaster.
•
Native H.323 (only available with Avaya IP Softphone R2)
The stand-alone H.323 mode enables travelers to use some Communication Manager features
from a remote location. This mode uses a PC running an H.323 v2-compliant audio application,
such as Microsoft NetMeeting. The H.323 mode controls the call signaling and the voice path.
However, since it does not use the IP Softphone interface, this configuration is capable of
operating only as an analog or single-line telephone making one call at a time without any
additional assigned features. You can provide stand-alone H.323 users only features that can they
can activate with dial access codes.
•
Control of IP Telephone (only available with IP Softphone R4 and later)
This mode allows you to make and receive calls under the control of the IP Softphone - just like in
the Telecommuter or Road Warrior mode. The big difference is that you have a real digital phone
under your control. In the Road Warrior mode, there is no phone. In the Telecommuter mode, the
phone you are using (whether analog, digital, or IP telephone is brain dead). In this mode (if you
have an IP telephone), you get the best of both worlds.