Setting Up Telecommuting
Assigning Coverage Options
310
Administrator’s Guide for Avaya Communication Manager
November 2003
Interactions
•
Bridged Appearance
When the pound key (#) is pressed from a bridged appearance immediately following any of this
feature’s four FACs, the system assumes that the currently active bridged extension will be
administered. The station security code of the currently active bridged extension must be entered
after the initial # to successfully complete the command sequence.
If the station has only bridged appearances, the station’s extension must be dialed after the FAC to
successfully complete the command sequence, since the station’s extension is not associated with
any appearances.
•
Distributed Communications System
Assign a different telecommuting access extension for each server running Communication
Manager. You can use Extended User Administration of Redirected Calls from any of the DCS
nodes, but you must dial the extension of the node on which your station is defined before dialing
the FAC.
•
Tenant Partitioning
The telecommuting access extension is always automatically assigned to Tenant Partition 1, so it
can be accessed by all tenants.
The tenant number of the extension being administered must be accessible by the tenant number
from which the Extended User Administration of Redirected Calls FAC is dialed or the request is
denied. If the FAC is dialed on site, the tenant number of the station or attendant must have access
to the tenant number of the extension administered. If the FAC is dialed off site, the tenant number
of the incoming trunk must have access to the tenant number of the extension administered.
Related topics
See
Training Users
on page 317 for information on how to change call forwarding.
See
Call forwarding
on page 1479 for a description of the Call Forwarding feature.
See
Tenant Partitioning
on page 1712 for a description of the Tenant Partitioning feature.
Assigning Coverage Options
Avaya Communication Manager allows you to assign two previously administered coverage paths and/or
time of day coverage tables on the Station screen. This allow telecommuters to alternate between the two
coverage paths and/or time of day coverage tables administered to better control how their telephone calls
are handled.
For information about creating a coverage path, see
Creating coverage paths
on page 164. For
information about creating a time of day coverage table, see
Assigning a coverage path to users
on page
166.