Collecting Billing Information
Recording Calls Between Users on the Same Server
Administrator’s Guide for Avaya Communication Manager
505
November 2003
7
In the
Primary Output Ext.
field, type 2055.
This is the extension of the data module that we use to connect to our call accounting system.
8
In the
Record Outgoing Calls Only
field, type n.
This tells Communication Manager to create records for both incoming and outgoing calls over
all trunk groups that use CDR.
9
In the
Outg Trk Call Splitting
and
Inc Trk Call Splitting
fields, type
y.
This tells the system to create a separate record for any portion of an incoming or outgoing call
that is transferred or conferenced.
10
In the
Outg Att Call Record
and
Inc Att Call Record
fields, type y.
This tells the system to create a separate record for the attendant portion of any incoming or
outgoing call.
More information
You can also administer Communication Manager to produce separate records for calls that are
conferenced or transferred. This is called Call Splitting. There are many other variations that you can
administer for CDR, and these are described in the screens section of this book.
Related topics
For additional information on CDR, see
Call detail recording
on page 1433.
For more information about how to connect a CDR output device, see the Installation for Adjuncts and
Peripherals for Avaya Communication Manager.
The Call Detail Acquisition and Processing Reference Manual also contains CDR information, but has
not been updated in several years and is no longer entirely accurate.
Recording Calls Between Users on the Same Server
Call detail recording generally records only those calls either originating or terminating outside the server
running Communication Manager. There may be times when you need to record calls between users on
the local server. Intra-switch CDR lets you track calls made to and from local extensions.
Instructions
In this example, we administer Communication Manager to record all calls to and from extensions 5100,
5101, and 5102.
1
Type change system-parameters cdr and press
ENTER
.
The
CDR System Parameters
screen appears.
2
In the
Intraswitch CDR
field, type y.
3
Press
ENTER
to save your changes.