Planning the System
Administering Treatment for Denied or Invalid Calls
70
Administrator’s Guide for Avaya Communication Manager
November 2003
Administering Treatment for Denied or Invalid Calls
You can administer your system to reroute denied or invalid calls to an announcement, the attendant, or to
another extension.
Instructions
In this example, we want:
•
all outward restricted call attempts to route to an announcement at extension 2040
•
all incoming calls that are denied to route to the attendant
•
all invalid dialed numbers to route to an announcement at extension 2045
1
Type change system-parameters features
and press
ENTER
.
The
Feature-Related System Parameters
screen appears.
2
In the
Controlled Outward Restriction Intercept Treatment
field, type announcement.
3
Another blank field appears.
4
In this blank field, type 2040.
5
This is the extension of an announcement you recorded earlier.
6
In the
DID/Tie/ISDN Intercept Treatment
field, type attd
.
7
This allows the attendant to handle incoming calls that have been denied.
8
In the
Invalid Number Dialed Intercept
field, type announcement.
9
Another blank field appears.
10
In this blank field, type 2045.
11
This is the extension of an announcement you recorded earlier.
12
Press
ENTER
to save your changes.
Setting up Music-on-Hold
Music-on-Hold automatically provides music to a caller placed on hold. Providing music lets the caller
know that the connection is still active. The system does not provide music to callers in a multiple-party
connection who are in queue, on hold, or parked.
Before you start
You need to determine the music source you will use, and obtain the necessary circuit pack. Refer to the
Hardware Guide for Avaya Communication Manager for more information about required hardware.
NOTE:
If you use equipment that rebroadcasts music or other copyrighted materials, you may be
required to obtain a copyright license from or pay fees to a third party.